Associate Director, Business Systems Analysis

Verizon; Miami (FL); Hybrid; USD 126,000 - 242,000; Full time

Job summary

Verizon seeks an Associate Director - Systems Analysis to lead principal engineers and drive the end-to-end design of new products for the Verizon Value Organization (VVO). You will align technical requirements with business goals, collaborate with VVO Agents, National Retailers, and external partners, and guide multi-year roadmaps for systems and customer experience enhancements.

You will own detailed architectural requirements, open Jira stories, vet requirements, lead stakeholder reviews, and

Qualifications

• Bachelor's degree or four years of comparable work experience.
• Eight+ years of relevant work experience.
• Experience managing complex programs and projects with technical and system requirements.
• Experience working in consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, or Inside Sales.
• Proven ability to influence stakeholders and leadership using data and strategy.

Responsibilities

• Lead a team of principal engineers to develop requirements and business cases for product builds and enhancements.
• Oversee systems vendor management and integration planning.
• Manage a multi-year technology roadmap for solutions and product enhancements.
• Develop internal and external communications for enhancements with Sales Ops.
• Collaborate with cross-functional teams using Agile to deliver results.

Skills

Program management

Stakeholder engagement

Agile methods

Systems analysis

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

Jira

Confluence

Asana

Slack

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As an Associate Director - Systems Analysis, you will lead a team of principal engineers developing and delivering new products & capabilities for the Verizon Value Organization (VVO). Additionally, you'll be the glue across various business, technical, and external teams to ensure that the design & requirements will meet or surpass desired business outcomes. You'll also be partnering closely with VVO Agents, National Retailers and vendors in the Indirect channel.

• Lead and develop a team of principal engineers, guiding them to help create requirements and business cases to support the development of new product builds & enhancements
• Serve as the directly responsible individual for systems vendor management & integration planning
• Manage a multi-year roadmap for technology solutions & product enhancements
• Develop both internal and external communications for enhancements and updates, collaborating closely with Sales Operations teams
• Balance stakeholder needs against short/medium/long term strategic business objectives
• Own the development of detailed architectural and user-experience requirements for proposed enhancements; including (but not limited to) opening Jira user stories, requirements gathering/vetting, stakeholder reviews, story grooming, and testing
• Collaborate with cross-functional teams in technical and non-technical roles, using Agile principles to achieve results quickly and solve short-term & long-term solutions
• Ensure that Value Indirect systems are able to support and help exceed KPI targets set by the business
• Leverage AI and emerging technologies to develop best in class in-store hardware/software solutions
• Lead the development and management of multiple business platforms including CRM, product catalog, and point of activation
• Identify opportunities to streamline and reimagine products to optimize the customer and partner experience
• Maintain positive, productive relationships with multiple external partners/vendors
• Pull in the right people to build working teams, identify requirements, and ensure successful and efficient execution

What we're looking for...

You are a resourceful, detail-oriented leader who thrives on navigating complex operational landscapes and driving organizational change. You excel at rapidly evaluating the operational impact of new initiatives and adjusting approaches to minimize disruption while staying focused on key goals. You effortlessly build rapport across all organizational levels to deliver results.

You'll need to have:

• Bachelor's degree or four years of comparable work experience.
• Eight or more years of relevant work experience
• Experience managing complex programs and projects with technical and system requirements
• Experience working in and supporting any Consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside Sales
• Proven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise
• Proficient with Google Workspace, Jira, Confluence, Asana and Slack

Even better if you have one or more of the following:

• Experience managing Agent, National Retail, and vendor partners, as well as experience in the Value segment.
• Strong business acumen, with broad understanding of business operations
• Ability to facilitate collaborative resolution of differences with a "win-win" approach
• Experience managing API integrations
• Keen understanding of emerging technologies that affect store operations and customer experience
• Working knowledge of Artificial Intelligence, Systems of Insight, Graphic User Interface Development and Deployment, Machine Learning and Robotic Processing

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $126,000.00 - $242,000.00.