Associate Director, Senior Solution Delivery Partner
Biopharma Careers
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Benefits offered by this job
Job summary
Otsuka is seeking a Sr. Solution Delivery Partner to drive technology adoption across IT and business functions in the United States. The role requires coordinating with global teams and delivering scalable, compliant solutions that align with strategic goals.
You will manage cross-functional projects, prepare business cases, and maintain thorough documentation while ensuring timely delivery and user acceptance testing. Travel up to 20% is expected.
Qualifications
- 10+ years of overall experience across IT and business functions.
- Minimum 5 years of technical experience in pharma sales & marketing tech.
- Experience with CRM, analytics, and data integration in pharma.
- Experience working with globally distributed teams (Japan, EU, India).
- Strong business analysis, requirement gathering, and solution presentation skills.
- Experience supporting commercial teams in a tech role.
Responsibilities
- Identify technology opportunities to address process pain points and build business cases.
- Prepare and document requirements, develop business cases and solution recommendations.
- Lead projects from inception to completion with plans, timelines and budgets.
- Design and implement scalable, industry-aligned technology solutions.
- Maintain comprehensive project documentation and post-implementation reviews.
- Provide techno-functional knowledge to improve business processes.
Skills
Education
Tools
Job description
The Sr. Solution Delivery Partner will collaborate with functional leaders to identify, qualify, and drive the adoption of technology solutions that achieve business operational outcomes and strategic goals. The Solution Delivery Partner will coordinate across various shared services groups within IT and other functions to successfully align, integrate, and enable new capabilities for Otsuka and our affiliates.
Core Responsibilities include but not limited to the following:
Leveraging the IT strategy and roadmap, identify technology opportunities to address process ‘pain points’, enable leading practices and technology-enabled improvement opportunities, and build business case for implementation IT initiatives. Create and own appropriate business-aligned documents and implementation plans.
The Solution Delivery Partner will prepare, lead and document the requirement gathering effort, decompose abstract and complex details/concepts into business and functional requirements, develop business cases with defined solution recommendations, evaluate and qualify opportunities, and define measurable business outcomes.
Lead and manage projects from inception to completion. Develop project plans, timelines, and budgets, identify risks, provide progress updates and support stakeholder communications. Coordinate with cross-functional teams to ensure timely and successful delivery of solutions. Work with business stakeholders to plan, coordinate and support UAT and defect resolutions.
Work with technical teams to design and implement solutions that meet business requirements and with the testing team. Ensure solutions are scalable, sustainable, and aligned with industry best practices and technology strategies.
Maintain comprehensive project documentation, including project plans, status reports, system documentation, and post-implementation reviews.
Provide techno-functional working knowledge to assist in evaluating improvements in business process and execution. Maintain awareness of industry trends and provide recommendations to facilitate decision making and have knowledge for three or more functional areas.
Possess strong business processes and IT capability awareness to ensure optimal solution decisions to align technology with business priorities.
Understand who to engage for internal IT products/services to deliver new technology solutions to achieve business value. Know IT strategic platforms and drive business partners towards ‘standard’ platform solutions.
Lead vendor evaluation, selection, and relationship management during the execution of a project with oversight from Business Partner area lead. Work with the Business Partner, create, contract, and manage the project finances, and hold vendor accountable on delivering to the contract.
- 10 + years of overall experience:
- Minimum 5 years of technical experience: Prior or current hands‑on experience with at least two Pharma Sales & Marketing technologies including:
- CRM solutions (Veeva or Salesforce)
- Field Reporting and Commercial Analytics (Power BI or similar)
- Databases and systems integration, MDM, and Commercial Data Warehouse (Snowflake, SQL, informatica, Matillion, Mulesoft, etc.)
- Omnichannel technologies (SDC, SFMC, etc.)
- Minimum 5 years of Commercial Domain experience specific to a technology role supporting Market Access, Pricing and Contracting and Channel Strategy and/or Commercial operations. Desirable domain experience may include:
- CRM for market access account management team
- Pricing and contracting MFP effectuation process
- Market access data and analytics reporting
- Revenue management process and automation
- Market access operations
- Insights and knowledge of leading technology trends and best practices which are improving the processes and strategic decision making in supported areas
- Experience working with globally distributed business and IT teams, especially in Japan, EU and India.
- Strong business analysts skills in process design, documentation, and critical thinking.
- Experience supporting commercial teams including brand, sales, Market Access, and/or Commercial operations teams in a technology role performing business analysis, requirement gathering, and identifying and presenting solutions.
- Strong collaboration skills working with stakeholders and platforms teams to scope activities and identify solutions.
- Strong communication, negotiation, and presentation skills.
- Experience with emerging AI solutions and defining use cases for commercial teams is preferred.
- Agile methodologies like scale agile is preferred.
- Experience managing demand backlogs in tools like Azure DevOps, JIRA, or Monday.com is preferred.
- Data or Solution Architecture experience is preferred.
- Supporting Pharmaceutical product launch activities in a Technology role is preferred.
Up to 20% travel is required, based upon business needs.
Minimum of a bachelor’s degree; preferably, a degree in Computer Science, Engineering or adjacent fields. Advanced degree in in sciences, business administration, or pharmaceuticals is optimal.
- Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
- Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
- Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
- Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
- Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
- Empowered Development - Play an active role in professional development as a business imperative.
Minimum $169,222.00 - Maximum $253,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
Application Deadline : This will be posted for a minimum of 5 business days.
- Comprehensive medical
- dental
- vision
- prescription drug coverage
- company provided basic life
- accidental death & dismemberment
- short-term and long-term disability insurance
- tuition reimbursement
- student loan assistance
- a generous 401(k) match
- flexible time off
- paid holidays
- paid leave programs as well as other company provided benefits
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting EEAccommodations@otsuka-us.com .
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