Director, Market Access Operations
Otsuka Pharmaceutical Co., Ltd.
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Benefits offered by this job
Job summary
Otsuka Pharmaceutical Co., Ltd. seeks a Director, Market Access Operations to lead the operating infrastructure that enables the Market Access organization to execute with clarity, discipline, and measurable impact.
The role partners with Commercial, Patient Services, Field Reimbursement, Pricing, Channel Strategy, Finance, Legal, and other functions to align priorities, governance, and performance metrics, driving data‑driven decisions across the enterprise.
Qualifications
- Bachelor's degree required; advanced degree preferred.
- 10+ years of pharmaceutical/biotech or healthcare experience.
- 5+ years leading teams in a matrix organization.
- Experience with budgets, resources, and vendor management.
Responsibilities
- Serve on Market Access Leadership Team and translate strategy into actionable plans.
- Establish governance routines and scalable processes to enable growth.
- Drive cross-functional operational excellence across Market Access.
- Monitor initiatives, identify risks, and ensure timely follow-through.
- Lead budgeting, headcount planning, and resource allocation.
Skills
Education
Tools
Job description
We defy limitation, so that others can too. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
Reporting to the Vice President, Market Access & Channel Strategy, the Director, Market Access Operations is a highly visible leadership role and core member of the Market Access Leadership Team. This role is accountable for building and sustaining the operating infrastructure that enables the Market Access organization to execute with clarity, discipline, and measurable business impact. Beyond operational execution, the Director will serve as a key business leader responsible for enterprise business planning, governance, performance management, analytics prioritization, resource planning, leadership team effectiveness, organizational effectiveness, vendor oversight, and cross-functional execution across Market Access. The Director will help shape strategic priorities, drive accountability, and ensure alignment of resources, capabilities, and performance objectives across the organization.
This leader will connect priorities across Market Access functions, establish scalable processes, generate meaningful business insights, and support data-driven decision-making. The role will serve as a strategic advisor to the Market Access Leadership Team, helping translate organizational priorities into actionable plans, governance processes, performance metrics, and execution frameworks. The position partners closely with Commercial, Patient Services, Field Reimbursement, Care Navigation, Managed Markets, Pricing & Contracting, Channel Strategy, Finance, Training, Compliance, Legal, Business Analytics, and external partners to ensure coordinated execution and continuous improvement.
- Serve as a core member of the Market Access Leadership Team, helping translate strategic priorities into actionable operating plans, governance routines, and measurable outcomes.
- Establish andmaintainbusiness processes, operating procedures, decision-making forums, and governance frameworks that support organizational effectiveness and scalable growth.
- Drive operational excellence across Market Access by coordinating priorities among field teams, patient support functions, managed markets, channel strategy, and home-office stakeholders.
- Monitor key business initiatives,identifyexecution risks, and ensuretimelyfollow-through onleadership priorities.
- Identifyoperational gaps, risks, and opportunities, and leadprocessimprovements that improve efficiency, accountability, and business performance.
- Partner with Business Analytics and cross-functional stakeholders to define Market Access KPIs, performance measurement frameworks, reporting requirements, and analytics governance.
- Own the business prioritization of Market Access reporting and analytics requests, ensuring resources are focused on the highest-value business questions and decisions.
- Translate business needs into analytical requirements and partner with analytics teams to develop dashboards, reports, and performance-monitoring capabilities.
- Lead recurring business and performance reviews with Market Access leadership,identifyingtrends, risks, opportunities, and recommended actions.
- Ensure leadership has access totimely, actionable insights that support informed decision-making, resource allocation, and execution discipline.
- Develop executive presentations, business reviews, and decision-support materials for the Market Access Leadership Team and senior stakeholders.
- Lead annual business planning, budget management, resource allocation, and headcount planning processes for Market Access.
- Support organizational design, workforce planning, role optimization, and capability development initiatives across Market Access functions.
- Partner with Finance and Market Access leadership to assess organizational needs, evaluate investment trade-offs, and align resources to business priorities.
- Track andmonitorutilizationof budgets, resources, systems, and operational investments, escalatingrisksand recommendations asappropriate.
- Lead, coach, and develop direct reports and/or dedicated operational resources as assigned; influence matrixed teams to deliver against shared priorities.
- Partner with Patient Services, Field Reimbursement, Care Navigation, Managed Markets, Pricing & Contracting, Commercial, Training, Compliance, Legal, Finance, and other stakeholders to drive operational effectiveness and business performance.
- Serve as a liaison across functions toidentify, prioritize, and resolve operational issues that impact Market Access execution.
- Lead cross-functional projects, process improvement initiatives, and implementation effortsimpactingMarket Access and related stakeholders.
- Facilitate communication and alignment with alliance partners, external vendors, and strategic business partners asappropriate.
- Provide oversight for Market Access technology platforms, data assets, reporting tools, and external operational partners that support business operations and performance management.
- Manage vendor relationships, contract negotiations, governance processes, business reviews, and performance expectations in partnership with Procurement, Legal, Finance, and functional owners.
- Identifyopportunities to enhance organizational capabilities through technology, analytics, automation, and process improvements.
- Support implementation, adoption, and optimization of systems that improve efficiency, reporting quality, user experience, and business impact.
- Lead planning and execution of Market Access leadership meetings, business reviews, field meetings, POAs, and key organizational forums.
- Develop executive-ready presentations, business updates, agendas, pre-reads, follow-up materials, and communications that drive understanding and action.
- Ensure consistency and alignment in reporting, messaging, priorities, and operational execution across the Market Access organization.
- Bachelor’s degree required. Advanced degree (MBA, MPH, or related field) preferred.
- 10+ years of pharmaceutical, biotechnology, healthcare, or related industry experience.
- Significant experiencein market access, business operations, commercial operations, patient services, analytics, strategy, finance, or related functions.
- 5+ years leading teams, direct reports, matrixed resources, or complex cross-functional initiatives preferred.
- Demonstrated experience leading complex initiatives and delivering results in a matrix organization.
- Experience managing budgets, resources, business planning processes, vendors, and operational programs.
- Understanding ofpayer markets, reimbursement, specialty pharmacy / specialty distribution, market access operations, and patient support services preferred.
- Strong business acumen, operational discipline, and ability to translate strategy into execution.
- Expertise inperformance management, data analytics, business intelligence, dashboard development, and executive reporting.
- Ability to synthesize complex information into clear insights, recommendations, and decision-ready materials.
- Strong executive communication, presentation, facilitation, and storytelling skills.
- Proven ability to influence without direct authority and drive alignment across senior stakeholders and cross-functional teams.
- Strong financial, planning, organizational management, andvendor-managementcapabilities.
- Excellent problem-solving, prioritization, decision-making, and change-management skills.
- High degree of learning agility, adaptability, judgment, and discretion.
- Advancedproficiencywith Microsoft Office applications, particularly Excel and PowerPoint.
- Experience with CRM, reporting, visualization, analytics, workflow, and collaboration platforms preferred.
- Ability to manage multiple competing priorities and deliver high-quality results in a fast-paced environment.
- Hybrid or office-based work arrangement per company policy, with flexibilityrequiredto support business needs and key leadership forums.
- Travel expectedapproximately 15%to 25%, including leadership meetings, field meetings, POAs, vendor/business reviews, and cross-functional planning sessions.
- Ability to work across time zones and with geographically dispersed teams, vendors, and alliance partners.
- Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
- Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
- Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
- Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
- Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
- Empowered Development - Play an active role in professional development as a business imperative.
Minimum $169,222.00 - Maximum $253,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
This will be posted for a minimum of 5 business days.
Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings;https://ah-prod.com/multi/videoplayer/player.html?v=6385356920112
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This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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