Senior Manager, CRM Platform Engineer

Otsuka Pharmaceutical Co., Ltd.; Princeton (NJ); On-site; USD 150,000 - 224,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Tuition reimbursement

Paid holidays and leave

Flexible time off

Job summary

Otsuka Pharmaceutical Co., Ltd. in Princeton, NJ, seeks a Senior Manager Platform Lead to guide technical direction across platforms and coordinate with IT shared services, vendors, and affiliates to align roadmaps and enable new capabilities while maintaining production systems.

The role emphasizes platform strategy, implementation leadership, and operational excellence, with 8+ years in life sciences, Agile/DevOps, and collaboration with offshore teams. Travel up to 10% may be required.

Qualifications

• 8+ years of solutions experience for global platforms with 3+ years in Life Sciences.
• Knowledge of pharmaceutical industry regulations and global processes.
• Strong presentation skills and senior stakeholder influence.
• Experience with Agile, IT SDLC, and DevOps.

Responsibilities

• Platform strategist: plan the capability roadmap and ensure scalable, flexible solutions.
• Technical lead: oversee new capability projects and manage cross-functional teams.
• Platform support lead: manage vendors, monitor incidents, and mitigate risk.
• Communicate complex technical information to senior management and stakeholders.

Skills

8+ years experience

Life Sciences

Agile methodologies

DevOps

Analytics BI

Architectural principles

Offshore teams

Travel 10%

Education

Bachelors in CS/Engineering

Advanced degree in sciences/business/pharma

Tools

Veeva/Salesforce

Snowflake

APIs

Job description

Job Summary

The Senior Manager, Platform Lead will provide technical directions and support across platforms and systems aligning with the technology roadmap within their domain. The Senior Manager will coordinate across various shared services groups within IT, software companies and service providers to successfully align, integrate, and enable new capabilities and operate existing platforms for Otsuka and our affiliates. The Platform Leads core responsibilities include:

At Otsuka, we defy limitation, so that others can too.

We have an unwavering belief in doing more. In transcending expectations. In going above and beyond- under any circumstances for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.

We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.

Job Description

The Senior Manager role will drive the operational and program delivery support across technology initiatives and solutions within their platform area. The position will be responsible for overseeing and contributing to the technical execution of the roadmap as well as maintaining and enhancing the existing productions solution in their platform domain.

Core Responsibilities include but not limited to the following:

• Platform Strategist: Working closely with the IT Business Partner , plan and develop the technical and architectural components of the capability roadmap in support of new business strategies and functional requirements.Review, analyze, evaluate new opportunities to improve, develop or integrate new technical capabilities into theend-to-end platforms/eco-systems. Ensure solutions being planned, take global needs into accounts, are architecturally flexible to extend to related business areas, and are not overly complex. Designs solutions that are maintainable and supportable.
• Platform Implementation Technical Lead: Provide technical leadership for the new capability projects across assigned domain (internal, contractors, manage service providers, and software vendors); work hand-in-hand with the system delivery teams to reduce project risks, improve quality, and expedite delivery of fit-for-purpose solutions; ensure system design is aligned with the business needs, are scalable, sustainable, supportable, and have life cycle management plans (architecturally sound). Collaborate with the shared services within IT to improve our processes and methodologies for capability enablement and delivery. Help bridge the gaps and hand-offs issues between requirements / functional resources, development teams, and project leadership.
• Platform Support Lead: Build and manage working relationship with managed outsourced service providers. Actively work with vendors to track, monitor and devise action plans to address incidents and problems occurring within their domain. Identify emerging or existing risks in applications and plan on ways to prevent them.
• Subject Matter Resource: Communicates complex technical information to senior management and business stakeholders. Participates in various forums, conferences, and working groups to bring thought-capital and leading practices to the organization. Actively seeks and drives opportunities for continuous improvement of applications.

Qualifications

Knowledge/ Experience and Skills:

• Minimum of years 8+ years of experience providing solutions for business, developing and managing implementation of global platforms, with 3+ years of experience in Life Sciences.
• Working knowledge of key processes within the relevant business area and various regulations governing the pharmaceutical industry.
• Demonstrated solid presentation skills with the ability to influence and drive action including ability to effectively interface with all senior level functional area colleagues
• Demonstrated solid interpersonal skill and proven high emotional quotient focused on issues & problem management.
• Experience working with offshore based technical teams .
• Functional and technical understanding of platforms within ones domain
• Experience in delivering solutions using Agile methodologies, Project Management, IT SDLC and DevOps framework
• Experience with Analytics, BI, and data modeling is highly preferred.
• Experience in Operational Excellence - including but not limited to Continuous Improvement and Project and/ or Technical Management.
• Hands‑on experience in applying architectural principles, methods, and tools to business challenges.
• Up to 10% travel is required, based upon business needs.

Educational Qualifications:

Minimum of a Bachelor’s degree; preferably, a degree in Computer Science, Engineering, or adjacent fields. Advanced degree in in sciences, business administration, or pharmaceuticals is optimal.

Technical Qualifications:

• Minimum 3 years of experience with Veeva/Salesforce or platforms
• Experience with Snowflake
• Good understanding of Data Integration and APIs

Disclaimer

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Competencies

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Application Deadline

This will be posted for a minimum of 5 business days.

Company benefits

Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.