Associate Director, Senior Service Designer (GenAI Experience)

KPMG LLP; Chicago (IL); Hybrid; USD 150,000 - 210,000; Full time

Job summary

KPMG LLP is seeking an Associate Director, Senior Service Designer (GenAI Experience) to join our Digital Nexus technology organization. This hybrid role leads enterprise GenAI service design initiatives and shapes the vision for agentic systems across employee and client experiences.

You will mentor design teams, collaborate with senior leaders, and apply GenAI principles to create end-to-end service blueprints, multi-modal interfaces, and scalable AI-powered solutions.

Qualifications

• Eight+ years of experience in service design, product design or UX.
• Bachelor's degree from an accredited college or university.
• Experience with user research, UX/UI design and service design principles.
• Proficiency in Figma, Adobe XD or Sketch; GenAI technologies familiarity.

Responsibilities

• Lead strategic design and delivery of enterprise GenAI solutions.
• Oversee the service design lifecycle from research to end-to-end blueprints.
• Champion GenAI trends to drive new high-value service offerings.
• Drive conversational AI principles for natural, intuitive interactions.
• Collaborate with senior leadership to align priorities and delivery.
• Develop and mentor designers to build GenAI design capability.

Skills

Service Design

Product Design

UX

UI Design

GenAI design principles

Leadership

Data-driven insights

Education

Bachelor's degree

Tools

Figma

Adobe XD

Sketch

Job description

KPMG is currently seeking an Associate Director, Senior Service Designer (GenAI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Lead the strategic design and delivery of enterprise-wide GenAI solutions, defining the vision for how agentic systems can create exceptional employee and client experiences
• Oversee the entire service design lifecycle, from leading research and opportunity identification to the creation of end-to-end service blueprints for complex, AI-powered services
• Champion and apply a strategic perspective on emerging GenAI trends and market disruptions to foster a culture of innovation and drive the development of new, high-value service offerings
• Drive the vision and strategy for conversational AI, defining the principles of agentic design to ensure interactions are natural, intuitive, and effective across all touchpoints
• Collaborate with and influence senior leadership and cross-functional partners (product, engineering, business) to align strategic priorities and ensure seamless service delivery
• Develop and motivate a team of designers, providing coaching and mentorship to build capability in GenAI design and foster independent, critical thinking
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum eight years of recent experience in Service Design, Product Design, or UX, with a portfolioshowcasingleadership in designing and shipping complex, enterprise-wide digital solutions
• Bachelor's degree from an accredited college or university is required
• Prior experience in user research, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies
• Proficiencyin design tools such as Figma, Adobe XD, or Sketchand knowledge of generative AI technologies and their applications;deepexpertisein GenAI design principles, with advanced knowledge of how to design and architect agentic solutions, conversational AI, and multi-modal interfaces
• Proven ability to apply a strategic perspective, using data-driven insights and user research to inform product vision and make sound design decisions that deliver business value
• Demonstrated experience leading, mentoring, and developing design teams within an agile design and development environment;exceptional communication and facilitation skills, with the ability to articulate complex topics in easily understandable language and influence stakeholders at all levels
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)