Associate Director - Salesforce Marketing Cloud

MAP; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

MAP in Austin, Texas, is hiring an Associate Director for Salesforce Marketing Cloud to lead technical architecture and implementation for customer experience projects. The successful candidate will have over 5 years of experience and extensive knowledge of Salesforce Marketing Cloud, agile methodologies, and client servicing.

You will work with a diverse technical team and clients in a dynamic environment, driving personalized customer experiences through marketing automation and CRM solutions.

Qualifications

• 5+ years of experience as a Salesforce Marketing Cloud architect or technical consultant.
• Extensive experience with Salesforce Marketing Cloud.
• Ability to service clients and handle deadlines within budget.

Responsibilities

• Define the overall technical structure of client projects.
• Create user scenarios and prepare data models.
• Implement architecture using agile methodologies like Scrum.

Skills

Salesforce Marketing Cloud

Client servicing

Database design and modeling

Agile methodologies

Workflow Engines

Job description

Associate Director – Salesforce Marketing Cloud

Austin, Texas, United States

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company –powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Do you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you might be just the Technical Architect we’re looking for!

What will your day look like?

You will be responsible for defining the overall technical structure of a client project. Your job will be to identify client requirements by researching and analysing their needs. This involves studying the concept, strategy, and vision for the project.

More specifically, you will create user scenarios, prepare data models, design information structure, workflows and technical specifications and test methods. You will also create implementation plans and estimates for new and existing clients.

Doing this, your tasks include:

• Implementing the architecture in corporation with the project team, using agile methodologies like Scrum
• Delivery of Salesforce Marketing Cloud projects
• Working out which solution to use based on cost‑benefit analysis and research
• Explaining to designers and developers what's required and overseeing the progress
• Providing feedback, summary, and information about your projects, agreeing plans with the client and breaking down large‑scale projects into manageable chunks.

Who are you going to work with?

You join the technical team, currently consisting of 100+ competent and respectful colleagues. Here, you become part of an exciting and challenging professional environment where you get to work closely with Architects, Developers, and Technical Project Managers. You will also work with the account team and Data Specialists as well as our clients’ technical teams.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy‑going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

In addition, you have:

• 5+ years of experience as a salesforce marketing cloud architect or technical consultant, preferably at an agency within digital sales and/or marketing solutions
• Extensive experience with Salesforce marketing cloud
• Working with client‑based projects and know how to service clients, including handling deadlines within agreed budget
• Experience in Workflow Engines as well as a great understanding of and ability to design database design and modeling
• Ability to explain complex technical solutions with clients

A leader in personalized customer experiences

VML MAP is a world‑leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer‑centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Equal Opportunity Employer

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.