Associate Director, Retention & Growth (Equity & 401K)

Wonder; New York (NY); Hybrid; USD 193,500 - 203,000; Full time

Benefits offered by this job

Equity

401K

Medical, dental, and vision plans

Job summary

Wonder is seeking an Associate Director of Digital Product, Customer Retention to drive retention strategies for returning customers. This leadership role involves defining and leading product roadmaps, partnering across teams to ensure customer satisfaction.

The ideal candidate will have over 8 years of experience in product management with a strong focus on analytics, customer engagement, and lifecycle improvements. This role offers a competitive salary in New York, ranging from $193,500 to $203,000.

Qualifications

• 8+ years of Product Management experience building customer-facing digital products.
• Proven track record of driving business outcomes through lifecycle product improvements.
• Experience with A/B testing and lifecycle product strategy.

Responsibilities

• Lead the retention product strategy for returning customers.
• Drive improvements in repeat order rate and churn reduction.
• Collaborate with cross-functional teams to align customer strategies.

Skills

Product Management experience

Lifecycle improvements

Data analysis

Customer empathy

Tools

A/B testing

CRM systems

Job description

Wonder is seeking an Associate Director of Digital Product, Customer Retention to drive retention strategies for returning customers. This leadership role involves defining and leading product roadmaps, partnering across teams to ensure customer satisfaction.

The ideal candidate will have over 8 years of experience in product management with a strong focus on analytics, customer engagement, and lifecycle improvements. This role offers a competitive salary in New York, ranging from $193,500 to $203,000.