Associate Director, Quality (Onsite)

Prattwhitney; Jamestown (NC); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Tuition reimbursement program

Life insurance and disability coverage

Job summary

Prattwhitney in Jamestown, NC is seeking an Associate Director, Quality to oversee Quality Assurance and Quality Control activities at the Cargo Systems site.

The role requires 12+ years of aerospace experience, strategic leadership, and expertise in AS9100 compliance. Benefits include medical, dental, and vision insurance, generous vacation time, and a comprehensive 401(k) plan.

Qualifications

• Minimum 12 years of relevant experience in aerospace.
• Demonstrated leadership in a regulated manufacturing environment.
• Experience in cargo systems or mechanical aerospace assemblies.

Responsibilities

• Provide strategic leadership for site's Quality functions.
• Ensure compliance with aerospace regulatory requirements.
• Lead initiatives for quality improvements and process control.

Skills

Aerospace compliance experience

Leadership in manufacturing

Lean Six Sigma certification

Cross-functional problem-solving

Education

University degree

Advanced degree

Tools

AS9100 compliance knowledge

Quality Management Systems

Job description

Associate Director, Quality – Jamestown, ND (Cargo Systems Site)

Strategic leadership for all Quality Assurance and Quality Control activities at the Jamestown Cargo Systems site.

Responsibilities

• Provide strategic leadership for all site Quality functions, including Manufacturing Quality, Supplier Quality, Customer Quality, Quality Engineering, and Quality Systems.
• Ensure compliance with all aerospace regulatory and customer requirements, such as AS9100, FAA/EASA regulations, PMA, FAI, PPAP, and internal RTX/Collins processes.
• Lead the Quality organization to achieve defect reduction, process control, stable yields, and cost‑of‑poor‑quality improvement.
• Partner with Operations, Engineering, Supply Chain, and Program teams to implement robust PFMEA, control plans, inspection methods, MSA, and problem‑solving processes (8D, A3, 5‑Why, Fishbone).
• Act as the primary point of contact for customer quality matters, audits, and escalations; provide timely, data‑driven, high‑quality responses to customer issues.
• Oversee and mature site‑level quality systems, ensuring documentation integrity, audit readiness, and continuous improvement of QMS processes.
• Sponsor and facilitate MPRs, Zero‑Defect initiatives, and lean methodologies within the Quality function.
• Develop and coach Quality leaders, engineers, and inspectors; build organizational capability and succession planning.
• Drive Quality participation in new product introductions, configuration control, and change management.
• Manage Quality performance metrics including NCMR trends, escapes, scrap/rework, supplier performance, and customer satisfaction.
• Prepare and present quality performance reviews to senior leadership and customers.

Qualifications

• University degree and minimum 12 years of relevant experience; or advanced degree and minimum 10 years of experience.
• Relevant experience in aerospace or regulated manufacturing environments.
• Experience with AS9100, FAA/EASA compliance, and aerospace product certification.
• Demonstrated leadership of Quality teams in a complex manufacturing setting.
• Proven track record driving quality improvements and leading cross‑functional problem‑solving.
• Experience in cargo systems, interiors, or mechanical aerospace assemblies.
• Lean, Six Sigma, or ASQ certifications (CQE, CQM).
• Experience implementing zero‑defect frameworks or advanced quality systems.
• Customer management experience with OEMs and regulatory bodies.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching and separate retirement contribution.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages, including pet insurance and home and auto insurance.
• Birth, adoption, and parental leave benefits.
• Employee Assistance Plan with up to 10 free counseling sessions.
• Wellness program and incentives.
• Virtual doctor visits and health expert services.
• Child and elder care services.
• Medical experts second opinion program.

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.