Associate Director-Project/Program Mgmt

Cricket Wireless LLC.; Dallas, Northern (TX, KY); Hybrid; USD 131,000 - 196,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life Insurance

Employee Discounts

Job summary

AT&T in Dallas, Texas seeks an Associate Director-Project/Program Mgmt to oversee project execution, aligning scope, schedule, and budget while guiding staff across initiatives. The role drives strategic transformation and operational improvements for CARE functions, leveraging AI and cross-functional collaboration to deliver measurable results.

The position requires a Bachelor’s degree, 5+ years of people management, and 10+ years of corporate experience, with on-site work five days a week in

Qualifications

• Bachelor’s degree (BS/BA) required; 5+ years of people management experience.
• 10+ years of related corporate experience is required.
• Office presence of a minimum of 5 days per week in the posted Dallas location.

Responsibilities

• Oversee operational strategy and business performance.
• Identify, evaluate, and implement AI-enabled solutions and automation.
• Lead business intelligence, analytics, and reporting initiatives for performance insights.
• Lead CARE organization planning, readiness, and integration activities for mergers and acquisitions.

Skills

Operational leadership

AI and automation

Business intelligence

M&A enablement

Education

Bachelor's degree

Job description

Associate Director-Project/Program Mgmt

Overall Purpose: Responsible for overseeing project execution, ensuring alignment with scope, schedule, and budget through effective resource coordination and adherence to industry-standard methodologies.

Job Contribution: Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Supervisor: Yes.

In addition to overseeing operational execution supporting the CARE organization, this role provides strategic leadership for complex transformation initiatives that drive customer experience improvements, operational efficiency, workforce modernization, and business performance outcomes. The position is responsible for translating enterprise objectives into executable programs, leveraging operational strategy, business intelligence, AI-enabled solutions, and cross-functional partnerships to deliver measurable results and sustainable organizational change.

Additional Responsibilities

• Operational Strategy and Business Performance: Develop and execute business strategies that drive measurable improvements in customer experience, productivity, financial performance, operational efficiency, and resource utilization through data-driven decision making and cross-functional leadership.
• AI and Automation Enablement: Identify, evaluate, and implement AI-enabled solutions, intelligent automation capabilities, and emerging technologies that improve operational effectiveness, support workforce transformation, reduce manual effort, and enable new ways of working across CARE functions.
• Business Intelligence and Operational Insights: Lead business intelligence, analytics, and reporting initiatives that provide actionable insights into operational performance, customer behavior, workforce effectiveness, and strategic opportunities. Establish measurement frameworks and governance processes that support executive decision-making and continuous improvement.
• Mergers & Acquisitions (M&A) Enablement and Integration: Lead CARE organization planning, readiness, and execution activities supporting mergers, acquisitions, divestitures, and strategic partnerships. Partner across Operations, Technology, Product, Network, Legal, Compliance, Workforce Management, and other stakeholders to assess operational impacts, develop integration strategies, execute transition plans, mitigate risks, and ensure seamless customer and employee experiences throughout the transaction lifecycle.

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of proven people management experience. 10+ years of related corporate experience is required. This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Our Associate Director-Project/Program Mgmt jobs earn between $130,700.00 - $196,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas Salary Range: $130,700.00 - $196,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.