Associate Director Operations Support

Verizon; New York (NY); Hybrid; USD 113,000 - 198,000; Full time

Job summary

A leading telecommunications company is seeking an Associate Director Operations Support to provide critical support to the Vice President of Customer Success Strategy and Transformation. This hybrid role involves managing executive-level support, project deliverables, and strategic initiatives while requiring strong negotiation and collaboration skills. Ideal candidates will have extensive experience in operations and project management, with a focus on driving business-critical initiatives to completion.

Benefits

Health and wellness benefits

401(k) savings plan

Tuition assistance

Parental leave

Flexible work schedule

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required.
• Project Management experience.

Responsibilities

• Leading executive meetings and projects.
• Managing CSS&T deliverables and project funnel.
• Driving transformation through strategic initiatives.

Skills

Detail-oriented

Negotiation

Project Management

Collaboration

Education

Bachelor’s degree

Tools

Google Suite

Microsoft Excel

Job description

Join to apply for the Associate Director Operations Support role at Verizon

Join to apply for the Associate Director Operations Support role at Verizon

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You’ll Be Doing...

This role will provide critical support to the Vice President, Customer Success Strategy and Transformation (CSS&T) Organization. This role will work with leadership and key partners and provide executive-level support, schedule management, planning and analysis to ensure strategic business plans are successfully articulated and communicated at the highest levels of the company.

• Leading executive meetings and projects.
• Managing CSS&T deliverables and project funnel.
• Maintaining relationships with key partners, Field leadership and executive team members.
• Driving transformation through the development and implementation of strategic initiatives.
• Monitoring and analyzing employee feedback through surveys/roundtable and leading the development and governance of related action plans.
• Serving as a liaison for communications and executive presentations.
• Driving business-critical initiatives to completion.
• Effectively influence beyond position and scope.
  
  

What We’re Looking For...

You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You’re great at being detail-oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for the Company.

You'll Need To Have

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience building, presenting, creating slide/decks presentations and communication with executives leaders.
• Project Management experience.
• Willingness to travel up to 25% of the time.
  
  

Even better if you have one or more of the following:

• A degree.
• Six or more years of Operations experience.
• Two or more years of Manager or Senior Manager experience within Verizon.
• Experience in Google Suite (Slides, Docs, Sheets) and Microsoft Excel.
• Excellent collaboration skills and ability to work efficiently in a team environment.
  
  

If this role sounds like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits And Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annually salary range for the location(s) listed on this job requisition based on a full-time schedule is: $103,000.00 - $198,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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