Global Markets Non-Financial Regulatory Reporting (GM NFRR) Operational Monitoring

Bank of America; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading financial institution seeks an Operational Monitoring Lead to oversee complex operations and ensure compliance with regulations. This role involves developing monitoring strategies, managing operational issues, and driving improvements across global markets. Candidates should have extensive banking experience and strong communication skills to engage diverse stakeholders effectively.

Qualifications

• 10+ years banking experience; professional qualifications preferred.
• Experience in Global Markets Operations/Technology project management preferred.
• Strong stakeholder management and prioritization skills.

Responsibilities

• Enhance productivity and manage change through procedures.
• Resolve complex operational issues as an escalation point.
• Manage expenses, forecasting, talent, and performance at a senior level.

Skills

Business Operations Management

Engagement Driving

Process Management & Measurement

Result and Customer Focus

Planning & Reporting

Talent Development

Data Management

Legal and Regulatory Interpretation

Education

Bachelor’s degree in a related field

Tools

SQL

Tableau

MicroStrategy

Job description

Global Markets Non-Financial Regulatory Reporting (GM NFRR) Operational Monitoring

Locations: New York, NY; Charlotte, NC

At Bank of America, our purpose is to help make financial lives better through every connection. We promote Responsible Growth by delivering for our clients, teammates, communities, and shareholders daily.

We are committed to being a great place to work, emphasizing diversity and inclusion, attracting and developing talent, supporting wellness, recognizing performance, and making an impact in communities.

Join us to build a successful career with opportunities to learn, grow, and make a difference.

Job Description:

This role oversees a unit or section within the bank's operations, focusing on identifying and resolving complex problems, ensuring policy compliance, and improving process efficiency. It requires knowledge of operations support management and expertise in relevant functional areas, gained through progressive management roles.

The GM NFRR team manages the interpretation of Laws, Rules, and Regulations (LRRs), data sourcing, governance, and oversight of Global Markets regulatory reports. Its goal is to centralize, standardize, and remediate reporting processes within NTCO NFRR Operations.

We seek a talented Operational Monitoring Lead to develop and implement strategies for real-time monitoring of key activities, driving internal control discipline and operational excellence across a Line of Business or Enterprise Control Function.

The successful candidate will:

• Develop comprehensive monitoring strategies for global report preparation functions, ensuring regional standardization.
• Design a reliable activity tracking model providing real-time updates across regions (AMRS, EMEA, APAC).
• Create routines to understand, track, and document report responsibilities, ensuring stakeholder accountability.
• Develop a flexible roadmap to capture evolving reporting obligations.
• Design informative Management Information (MI) and control reports.
• Execute periodic reporting routines aligned with enterprise policies.
• Lead forums with global stakeholders to address data issues and control improvements.
• Build collaborative relationships with regional operations, technology, compliance, and other partners.
• Drive operational improvements ensuring consistent monitoring practices and clear roles.
• Communicate strategies effectively to diverse audiences.

Responsibilities:

• Enhance productivity and manage change through procedures.
• Resolve complex operational issues as an escalation point.
• Manage expenses, forecasting, talent, and performance at a senior level.
• Lead large or multiple teams across regions or sites.
• Support risk-sensitive functions impacting major client relationships.

Required Skills:

• 10+ years banking experience; professional qualifications preferred.
• Experience in Global Markets Operations/Technology project management preferred.
• Strong stakeholder management and prioritization skills.
• Excellent communication skills for diverse audiences.
• Proven ability to improve monitoring processes and develop skills.
• Ability to identify process impacts and efficiency gains.
• Hands-on approach with a focus on process excellence.
• Influence and drive progress with partners.
• Adaptability and initiative-taking in a dynamic environment.

Desired Skills:

• Bachelor’s degree in a related field.
• Data Science skills.
• Experience with SQL, Tableau, MicroStrategy.
• Knowledge of regulatory programs.
• Global stakeholder management experience.

Skills:

• Business Operations Management
• Engagement Driving
• Process Management & Measurement
• Result and Customer Focus
• Planning & Reporting
• Talent Development
• Data Management
• Legal and Regulatory Interpretation