Associate Director, Omni-Channel Content & Standards

3M HEALTHCARE; East Hanover (NJ); On-site; USD 145,600 - 270,400; Full time

Job summary

Novartis Group of Companies seeks an Associate Director, NPS Content Planning & Standards to design and deliver omni‑channel content for the rare disease portfolio, supporting patient, practice and internal customer needs. The role reports to the Executive Director, Content Planning & Standards.

The position requires hands‑on product management or experience‑design skill set for omni‑channel technologies, strong stakeholder management, and experience in patient services.

Qualifications

• Bachelor’s Degree required; MBA preferred.
• 4+ years in pharmaceutical, biotech or healthcare industry.
• Minimum 2 years in patient services and reimbursement operations.
• Rare disease launch experience preferred.
• Deep understanding of patient services technology landscape.
• Product management or experience‑design skill set for omni‑channel technologies.
• Business acumen and ability to link insights across brands and channels.
• Strong partnering, influencing, stakeholder management and project management skills.
• People management experience desired.

Responsibilities

• Support enterprise template creation and delivery for start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials.
• Act as single point of accountability for design, development and approval (MAP/FUSE) of all NPS enterprise content/templates.
• Partner with UX and research teams to conduct scalable user research and testing.
• Manage department budget, resourcing and third‑party agency relationships.
• Increase awareness and expertise of experience‑design best practices, standards and methods.
• Represent customer voice in enterprise content design decisions.

Skills

Product management

Experience design

Omni-channel

Stakeholder management

Project management

People management

Education

Bachelor's Degree

MBA preferred

Job description

Novartis Group of Companies seeks an Associate Director, NPS Content Planning & Standards to design and deliver omni‑channel content for the rare disease portfolio, supporting patient, practice and internal customer needs. The role reports to the Executive Director, Content Planning & Standards.

The position requires hands‑on product management or experience‑design skill set for omni‑channel technologies, strong stakeholder management, and experience in patient services.