AD, Content Planning & Standards

3M HEALTHCARE; East Hanover (NJ); On-site; USD 145,600 - 270,400; Full time

Job summary

Novartis Group of Companies seeks an Associate Director, NPS Content Planning & Standards to design and deliver omni‑channel content for the rare disease portfolio, supporting patient, practice and internal customer needs. The role reports to the Executive Director, Content Planning & Standards.

The position requires hands‑on product management or experience‑design skill set for omni‑channel technologies, strong stakeholder management, and experience in patient services.

Qualifications

• Bachelor’s Degree required; MBA preferred.
• 4+ years in pharmaceutical, biotech or healthcare industry.
• Minimum 2 years in patient services and reimbursement operations.
• Rare disease launch experience preferred.
• Deep understanding of patient services technology landscape.
• Product management or experience‑design skill set for omni‑channel technologies.
• Business acumen and ability to link insights across brands and channels.
• Strong partnering, influencing, stakeholder management and project management skills.
• People management experience desired.

Responsibilities

• Support enterprise template creation and delivery for start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials.
• Act as single point of accountability for design, development and approval (MAP/FUSE) of all NPS enterprise content/templates.
• Partner with UX and research teams to conduct scalable user research and testing.
• Manage department budget, resourcing and third‑party agency relationships.
• Increase awareness and expertise of experience‑design best practices, standards and methods.
• Represent customer voice in enterprise content design decisions.

Skills

Product management

Experience design

Omni-channel

Stakeholder management

Project management

People management

Education

Bachelor's Degree

MBA preferred

Job description

Job Overview

The Associate Director, NPS Content Planning & Standards will design and deliver omni‑channel content for the rare disease portfolio. The role supports patient, practice and internal customer needs and reports to the Executive Director, Content Planning & Standards.

Key Responsibilities

• Support enterprise template creation and delivery for start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials.
• Act as single point of accountability for design, development and approval (MAP/FUSE) of all NPS enterprise content/templates.
• Partner with UX and research teams to conduct scalable user research and testing.
• Manage department budget, resourcing and third‑party agency relationships.
• Increase awareness and expertise of experience‑design best practices, standards and methods.
• Represent customer voice in enterprise content design decisions.

Qualifications

• Bachelor’s Degree required (MBA preferred).
• 4+ years in pharmaceutical, biotech or healthcare industry.
• Minimum 2 years in patient services and reimbursement operations.
• Rare disease launch experience preferred.
• Deep understanding of patient services technology landscape.
• Product management or experience‑design skill set for omni‑channel technologies.
• Business acumen and ability to link insights across brands and channels.
• Strong partnering, influencing, stakeholder management and project management skills.
• People management experience desired.

Compensation & Benefits

Pay range: $145,600 – $270,400 per year. Salary adjustment may occur during the 2025 period. Total compensation may include a sign‑on bonus, restricted stock units, discretionary awards, full medical, financial and other benefits (401(k) eligibility, vacation, sick time, parental leave) as applicable.

Equal Employment Opportunity

The Novartis Group of Companies is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital or veteran status, disability or any legally protected status.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to individuals with disabilities. Contact [e-mail] or +1‑877‑395‑2339 with any request, including the job requisition number.