Associate Director of Shared Services and Clinical Operations Support

UnitedHealth Group; El Segundo (CA); Remote; USD 106,000 - 195,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance healthcare operations and strategy. This role involves managing centralized functions, optimizing processes, and collaborating with diverse teams to drive operational improvements. You'll be part of a culture that values diversity and inclusion while working to improve health outcomes for communities. With opportunities for remote work and a comprehensive benefits package, this position offers a chance to make a significant impact in the healthcare sector. Join a mission-driven organization committed to equity and excellence in care delivery.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 5+ years in healthcare operations, strategy, or business management.
• Solid analytical and problem-solving skills with process improvement experience.

Responsibilities

• Manage centralized functions and report to executive leadership.
• Collaborate on real estate strategies and lead process optimization initiatives.

Skills

Healthcare Operations

Strategy Consulting

Analytical Skills

Problem-Solving

Project Management

Stakeholder Management

Tools

Tableau

Power BI

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Manage, in partnership with the SVP of shared services the monitoring of centralized functions and reporting to the executive leadership
• Collaborate with internal teams to develop real estate strategies that align with company objectives, including cost optimization, lease negotiations, and site expansions or reductions
• Help build a management oversight process for real estate initiatives
• Help implement a customer-centric approach to shared services, focusing on understanding the needs of internal stakeholders and delivering high-quality solutions
• Lead process optimization initiatives within shared services functions to drive operational efficiencies and reduce costs
• Assist in being a point of contact between senior leadership and the shared services team to ensure alignment with organizational goals and objectives
• Assis in the provider reimbursement projects ensuring accuracy and contract implementation and provider reimbursement
• Help ensure that cross-functional projects are supported by shared services in an efficient and collaborative manner
• Work closely with clinical, financial, and administrative teams to drive operational improvements
• Manage key projects from planning to execution, ensuring alignment with corporate goals and regulatory requirements
• Lead change management efforts to ensure smooth adoption of new strategies and processes
• Assist with managing the relationships with the national and west shared services teams and partner to ensure OSCP tools are customized to meet requirements and service level expectations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in healthcare operations, strategy, consulting, or business management
• Experience in value-based care, provider network operations, or healthcare service delivery
• Proven solid analytical and problem-solving skills, with experience in process improvement and performance optimization
• Proven solid communication and stakeholder management abilities
• Proven excellent project management skills with the ability to manage multiple priorities
• Ability to travel 20%

Preferred Qualifications:

• Experience working in a Big 5 consulting firm (e.g., Deloitte, PwC, EY, KPMG, Accenture), particularly in healthcare strategy or operations
• Knowledge of Lean Six Sigma or other process improvement methodologies
• Familiarity with data visualization tools such as Tableau or Power BI

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.