Associate Director of Member Operations

OneImaging; United States; On-site; USD 158,000 - 198,000; Full time

Job summary

OneImaging is seeking an Associate Director of Member Operations to lead a vital team in healthcare's premium imaging network. This role focuses on operational excellence and team performance, driving a member-centric approach within an organization dedicated to reducing healthcare costs. Candidates should possess strong leadership capabilities and experience in service operations, aiming to foster a culture of empathy and efficiency.

Benefits

Competitive salary and bonus structure

Comprehensive health, dental, and vision insurance

Flexible work schedule and remote work options

Opportunities for professional development

Qualifications

• 4-7+ years in healthcare or service operations leadership.
• Experience managing large teams and improving processes.
• Data-driven leadership style with clear communication.

Responsibilities

• Manage Care Navigators to ensure seamless support.
• Monitor performance metrics and implement improvements.
• Work cross-functionally with product and clinical teams.

Skills

Leadership

Operational Excellence

Problem-Solving

Coaching

Education

Bachelor's degree in relevant field

Job description

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Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierges approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

We're building the best Member Services team in healthcare—and we're looking for a bold operational leader to help us scale it. As Associate Director of Member Operations, you'll directly lead the largest and most critical team at OneImaging: our Care Navigators. You'll own day-to-day execution across the full member journey, ensuring every patient receives fast, empathetic, and seamless support. This is a rare opportunity to grow a high-impact team from dozens to hundreds—driving results, culture, and innovation at scale.

Requirements

Responsibilities

• Lead at scale: Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical), ensuring daily execution meets both SLAs and member expectations
• Drive performance: Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality
• Coach and grow talent: Run 1:1s, deliver feedback, manage performance plans, and champion professional development
• Fuel operational excellence: Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale
• Execute cross-functionally: Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline
• Be hands-on: Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team
  
  
  

Qualifications

• 4-7+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health
• Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility
• A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency
• Excellent problem-solving and prioritization skills—you know how to unblock teams and keep momentum high
• Experience running retrospectives, training programs, and process improvement initiatives
• Bonus: familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks
  
  
  

Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• Flexible work schedule and remote work options
• Opportunities for professional development and career growth
  
  

OneImaging is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  IT Services and IT Consulting

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