Associate Director of Clinical Services and Escalation

The Village Network; Columbus (OH); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Tuition and Licensure reimbursement

PTO 34 days first year

6 paid holidays

Job summary

The Village Network is hiring an Associate Director of Clinical Services and Escalation in Columbus, OH. You will provide in-person clinical supervision for OhioRISE Care Coordination Teams and lead escalation processes for high-acuity members.

You will coordinate clinical management, supervise staff, and represent leadership in TVN CME and related meetings, while ensuring data-driven monthly performance reporting.

Qualifications

• Must have LSW or PC licensure; independent licensure preferred.
• Must complete the high-fidelity wraparound training program.
• Minimum two years of supervisory experience in the OhioRISE Program or five years in a related field.
• Be culturally competent or responsive with training and experience to manage complex cases.
• Proficient with computer, Word and EHR.
• Valid Ohio Driver’s License and insurable driving record.
• Willingness to travel; office and community locations.

Responsibilities

• Provide in-person clinical supervision for up to six OhioRISE Care Coordination Teams.
• Facilitate clinical management and escalation for high-acuity members; consult with child and family teams.
• Conduct internal reviews and ensure care/safety plans for complex cases.
• Represent leadership for TVN CME in various meetings.
• Monitor, analyze and report data related to youth with high acuity for monthly metrics.
• Facilitate in-person weekly meetings with OhioRISE supervisors and supervise unit supervisors.
• Other duties as assigned.

Skills

Supervisory experience

Cultural competency

Communication skills

Teamwork

Organization/time management

Education

LSW or PC licensure

Independent licensure preferred

Wraparound training program

Tools

Word

Electronic Health Record (EHR)

Job description

Job Details

Title: Associate Director of Clinical Services and Escalation

Location: Columbus, OH 43203

Job Type: Full Time

Education Level: Graduate Degree

Salary Range: $71,327.00 – $76,905.00

About The Village Network

Since 1946, we’ve been providing compassionate treatment to support the behavioral, physical and emotional health of children and families, where the needs of each child are individually assessed and dynamic treatment plans are specifically designed to properly transition them from disruptive to permanent, stable environments. Our services include community‑based services, residential treatment, and treatment foster care programs throughout our locations in central and northeast Ohio and West Virginia.

Why Work at The Village Network

• A Culture of Care: join a team that has a passion for what they do and the people they serve.
• Excellent safety record and training program. The Village Network utilizes Collaborative Problem Solving along with The Neurosequential Model of Therapeutics to address the individual needs of youth and their families.
• Tuition and Licensure reimbursement offered for employees looking to advance their knowledge and skills. Get help earning an advanced degree or earn the supervised hours necessary to earn independent licensure.
• Great benefits, competitive salaries, and 272 hours (34 days) of PTO offered in the first year in addition to 6 paid holidays for full‑time employees with potential for PTO buy back for unused time.
• 12‑year history of providing annual bonuses, as well as offering PTO buybacks.
• Advancement opportunities: The Village Network is a growing organization and we aim to promote from within.

Trauma‑Informed Workplace Note

The Village Network wants to be a great place to work, and we are committed to being a trauma‑informed and responsive workplace, believing the practices that help people heal and thrive in our services should also guide how we treat and interact with each other.

Values

• Making physical and psychological safety a priority
• Being open and honest, especially when things are hard, without fear of retribution
• Supporting each other
• Ensuring clarity of responsibilities and accountability of self and others
• Working together collaboratively
• Actively listening and creating space for giving or receiving feedback, recognizing it may or may not be applied
• Treating people with dignity and respect

Essential Tasks, Duties, and Responsibilities

• Provide in‑person clinical and direct supervision for up to six OhioRISE Care Coordination Teams.
• Facilitate the process for clinical management and escalation for members who demonstrate high acuity needs; identify complex members with emergent needs, serve as a consultant for child and family teams to explore and expand options for supporting members with high needs in the community, and determine timing for escalating supports to Aetna/ODM.
• Conduct internal reviews and ensure care/safety plans are in place to support members with complex needs; assure clear action plans are created to support youth with high acuity needs; work directly with supervisor and care coordinator to support updates and to create backup plans when treatment options are not immediately available; oversee transition and discharge planning.
• Represent leadership for the TVN CME in various meetings including child and family team meetings, clinical escalation meetings, PRTF collaboration meetings, inpatient clinical reviews, MSY operational meetings, community stakeholder meetings, etc.
• Monitoring: collect, analyze and report data related to youth with high acuity in alignment with contractual requirements for monthly metrics; assure documentation standards are met in alignment with program requirements.
• Facilitate in‑person weekly meetings with OhioRISE supervisors for training, consultation, and feedback; provide in‑person direct supervision for unit supervisors.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• LSW or PC licensure required; independent licensure preferred.
• Must complete the high‑fidelity wraparound training program provided by the Center of Excellence, an entity recognized by ODM.
• A minimum of two years of supervisory experience in the OhioRISE Program or at least five years of clinical supervisory experience in a related field.
• Be culturally competent or responsive with training and experience necessary to manage complex cases.
• Ability to use a computer; proficiency in Word and Electronic Health Record (EHR).
• Valid Ohio Driver’s License and a driving record that allows the individual to be insurable with the insurance company providing the Village Network with vehicle insurance.
• Willingness to travel for various reasons, mainly during the day but occasionally overnight; ability to visit clients’ homes (may or may not be handicapped accessible).
• Must work in office and community locations.
• Excellent verbal and written communication skills; strong teamwork and organization/time management skills.
• Maintain an HIPAA compliant office space.

Physical Demands

• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity machinery, such as a copy machine, computer printer, etc.
• Ability to effectively communicate (orally and written) with all levels of personnel, internal and external to the company.
• Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time; must be able to lift 20 pounds independently.