Associate Director of Client Services

Base Beauty Creative Agency™; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

Base Beauty Creative Agency is seeking an Associate Director of Client Success. This role involves collaborating with clients to create impactful marketing strategies in the beauty and wellness sector. Ideal candidates will have experience in agency settings, robust client relationship management skills, and a passion for the beauty industry.

Benefits

Free access to TalkSpace

401k eligibility after one year

Agency-paid continuing education

Paid parental leave

Paid Time Off and holidays

Qualifications

• At least 5 years experience in agency client-facing roles.
• Proficient in managing multiple client accounts strategically.
• Strong communication and collaborative skills.

Responsibilities

• Be the day-to-day strategic partner to clients, guiding relationships with empathy.
• Advocate for clients internally, ensuring deliverables meet creative standards.
• Lead client meetings with insightful agendas and follow-through.

Skills

Client Relationship Management

Strategic Advocacy

Communication Skills

Project Management

Collaboration

Tools

Monday.com

Job description

Base Beauty Creative Agency provided pay range

This range is provided by Base Beauty Creative Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $105,000.00/yr

Additional compensation types

Annual Bonus and Commission

Direct message the job poster from Base Beauty Creative Agency

Department: Client Success (Base Beauty’s version of Account Management or Client Services)

Reports to: VP Client Success

About the Role

If you love building powerful relationships, co-creating marketing magic, and collaborating with creative minds to bring game-changing beauty and wellness brands to life — this is the role for you.

As Associate Director of Client Success at Base Beauty Creative Agency, you’ll be the driving force behind integrated programs for iconic and emerging brands across skincare, cosmetics, haircare, personal care, wellness, and more. You’ll guide cross-functional teams in crafting bold marketing strategies, killer content, and boundary-pushing campaigns — all while ensuring every client feels deeply supported, heard, and inspired.

Our work spans holistic retainers, go-to-market launches, brand strategy, digital, influencer, social, creative, and beyond. If you're a beauty-lover and a connector at heart, ready to lead with vision and a client-first mindset, we want to meet you.

Our ideal candidate brings at least 5 years experience in agency, client-facing roles to the BBCA team.

What You’ll Do

• Be the day-to-day strategic partner to your clients, guiding relationships with empathy, insight, and enthusiasm
• Advocate fiercely for your clients internally, while communicating Base Beauty’s POV and recommendations with confidence
• Ensure client deliverables meet our creative standards and align with strategic goals before send-off
• Keep internal teams and clients aligned via real-time updates, proactive problem solving, and excellent communication
• Inspire collaboration across departments — from creative to paid to influencer — and spark strong, fresh ideas
• Mentor team members and onboard new staff into existing accounts with confidence and clarity
• Engage in ongoing thought leadership, client education, and project innovation to drive long-term brand growth
• Own timelines, creative briefs, status meetings, internal kickoff and onboarding processes
• Lead client and internal meetings with thoughtful agendas, sharp recaps, and strong follow-through
• Leverage project management tools (currently Monday.com) to track deliverables, assets, and feedback cycles
• Manage asset libraries and maintain process integrity from APL and Forecast to Slack and Drive setup
• Partner with the creative department on production and content workstreams — ensuring deliverables are on-brand, on-time, and in-scope
• Review agency work and provide constructive internal feedback before sending to clients
• Track out-of-scope work and recommend contract adjustments as needed

Industry Engagement

• Stay ahead of platform updates, trends, and best practices and bring those insights to your clients
• Use allocated budgets to attend key events and build relationships with industry contacts alongside your clients

Client Management + Growth

• Lead high-profile, multi-channel accounts spanning strategy, branding, social, digital, influencer, content, PR, and more
• Present Base Beauty’s strategic POV in meetings, brainstorms, and decks
• Strengthen relationships with clients and their external agency partners
• In partnership with the Finance and Client Success teams, monitor client budgets, payments, and program costs
• Identify and pursue upsell opportunities to deepen impact and value for your clients

While client experience and strategic collaboration come first, this role also supports operational excellence through:

• Entering project hours into Forecast and ensuring data integrity through Harvest time tracking reminders
• Helping monitor team resourcing, third-party budgets, and invoice approvals
• Preparing financial projections and updates for the VP of Finance
• Supporting contract renewals, budget development, and inside sales upsell opportunities
• Collaborating on project profitability and financial planning goals
• Collaborate on scopes of work, renewals, and budgets to support growth across existing accounts
• Work with legal/COO on contract needs as necessary
• Identify and scope upsells in partnership with the Client Success and Finance teams
• Support new business development by attending prospect meetings, developing budgets, and crafting case studies

We create bold, effective marketing for some of the most exciting beauty and wellness brands in the world — including Milani Cosmetics, Colgate Optic White, Kayali, Clairol, Wally's Naturals, Epionce, Ouidad and more.

Our Culture

We collaborate with kindness and respect, and we take pride in making work fun, meaningful, and smart. Whether we’re hosting brainstorms, hitting industry events, or enjoying Broadway night together, we show up for each other.

Our Values

We champion growth, creativity, and strategic thinking. We celebrate wins, own our mistakes, and strive to be better every day.

Salary Range: $95,000-105,000, commensurate with experience + eligible for bonus + eligible for commission on inside sales opportunities for existing client upsells/renewal support

• Free access to TalkSpace, HealthAdvocate, One Medical, Teladoc Health
• 401k eligibility after one year (with biannual entry dates)
• Agency-paid continuing education
• Paid parental leave
• Paid Time Off:
• Winter holiday closure (e.g. Dec 24 – Jan 4)
• All federal holidays + 1 floating holiday
• Bi-monthly Mental Health Holidays
• Summer Fridays (Memorial Day – Labor Day)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Base Beauty Creative Agency by 2x

Sign in to set job alerts for “Associate Director Client Services” roles.

New York, NY $130,000.00-$190,000.00 1 week ago

New York City Metropolitan Area $90,000.00-$95,000.00 2 days ago

New York, NY $115,000.00-$120,000.00 2 weeks ago

New York City Metropolitan Area $60,000.00-$65,000.00 5 days ago

New York City Metropolitan Area $100,000.00-$135,000.00 5 days ago

New York, NY $11,500.00-$90,000.00 2 weeks ago

New York City Metropolitan Area $110,000.00-$175,000.00 1 week ago

Technical Customer Success Manager - Recent Grad

New York, NY $120,000.00-$130,000.00 3 weeks ago

Customer Success Manager, New York City - Contract

New York, NY $60,000.00-$65,000.00 5 days ago

New York, NY $71,000.00-$105,500.00 1 week ago

New York, NY $110,000.00-$130,000.00 3 weeks ago

New York, NY $100,000.00-$130,000.00 4 months ago

New York, NY $90,000.00-$110,000.00 1 week ago

New York City Metropolitan Area 10 hours ago

New York, NY $110,000.00-$130,000.00 7 hours ago

New York City Metropolitan Area 4 hours ago

New York City Metropolitan Area $80,000.00-$95,000.00 1 day ago

New York, NY $75,000.00-$80,000.00 1 week ago

New York, NY $129,000.00-$160,000.00 4 days ago

New York, NY $110,000.00-$130,000.00 2 months ago

New York, NY $90,000.00-$105,000.00 1 week ago

New York, NY $60,000.00-$90,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.