Associate Director of Admissions Operations

Rhode Island College; Providence (RI); On-site; USD 80,000 - 90,000; Full time

Job summary

Rhode Island College invites applicants for the position of Associate Director of Admissions Operations. This is a full-time, calendar year, continuing position.

The Associate Director will provide strategic leadership and oversight of admissions data, technology, and operational processes to support undergraduate enrollment goals. The role manages the Slate CRM and its integration with the college’s student information system, ensuring data integrity, accurate reporting, and efficient

Qualifications

• Master’s degree required and relevant higher-education experience.
• 5–7 years in higher education admissions or enrollment management.
• Experience with CRM systems and data reporting.
• Supervisory experience managing staff.
• Experience integrating a CRM with SIS.

Responsibilities

• Provide strategic leadership of admissions data, technology, and processes.
• Manage Slate CRM and its integration with SIS.
• Develop data-driven strategies and recruitment plans.
• Lead reporting, analysis, and continuous improvement.
• Supervise admissions staff and coordinate enrollment initiatives.

Skills

CRM management

Data reporting & analytics

Team supervision

Strategic planning

Process improvement

Education

Master's degree

Tools

Slate CRM

MS Office / Microsoft Professional

Job description

Associate Director of Admissions Operations

Admissions Office

Rhode Island College

Rhode Island College invites applicants for the position of Associate Director of Admissions Operations. This is a full-time, calendar year, continuing position.

The Associate Director of Admissions Operations will provide strategic leadership and oversight of admissions data, technology, and operational processes to support the College’s undergraduate enrollment goals. This role manages the Slate CRM and its integration with the College’s student information system, ensuring data integrity, accurate reporting, and efficient information flow across departments. The Associate Director leads the development and implementation of data-driven strategies, communication plans, recruitment initiatives, and process improvements to enhance the student recruitment and enrollment experience.

This position oversees admissions reporting and analysis, identifies opportunities to improve enrollment outcomes, and promotes the effective use of technology and industry best practices. Through collaboration with campus partners, MIS, and admissions leadership, the Associate Director supports strategic decision-making, operational efficiency, and continuous improvement. The role also supervises admissions staff, coordinates key enrollment initiatives, and helps advance the College’s efforts to attract, engage, and enroll prospective students.

Required qualifications:

• Master’s degree
• 5-7 years of progressively responsible, full-time experience in higher education college admissions, financial aid, or other enrollment management units, including experience with diverse populations.
• Experience managing a CRM.
• Experience integrating a CRM and student information system.
• Experience mining system data and producing high-level reporting and analysis.
• Supervisory experience managing/directing staff groups or teams.

Preferred qualifications:

• Knowledge of Slate CRM, and MS Professional software packages are beneficial, as well as the ability to leverage CRM technology to identify and implement efficiencies and measure outcomes.
• Demonstrated familiarity with the undergraduate programs at RIC.
• Bilingual in English/Spanish (fluent in speaking and writing).

Application deadline:

Open Until Filled

Proposed starting salary:

$80,000-$90,000

As an Affidative Action/Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

www.ric.edu