Associate Director, Admissions Operations & Systems, Questrom, Graduate Admissions & Financial Aid

Boston University; Boston (MA); On-site; USD 72,000 - 93,000; Full time

Job summary

Boston University seeks an Associate Director to lead Admissions Operations and Systems for Questrom Graduate Admissions & Financial Aid. You will oversee data infrastructure, system governance, and end-to-end enrollment processes, collaborating with Graduate Enrollment and cross-functional partners to ensure data accuracy and an exceptional candidate experience.

Reporting to the Director of Operations, you will drive system integrations, analytics initiatives, and operational excellence across

Qualifications

• Bachelor's degree; 3–5 years of work experience preferred.
• 3+ years in operations, systems administration, or related higher-ed roles.
• Proven track record of managing complex operational workflows and cross-functional projects.
• Strong data analysis and reporting skills (Excel/SQL; BI tools).
• Hands-on CRM/software experience; Slate or Salesforce a plus.
• Understanding of data governance, security, and process compliance.

Education

Bachelor's degree, required 3-5 years' work experience, preferred.

Data analysis

SQL

Tableau

Power BI

CRM systems

Slate/Salesforce

Excel

Data governance

Tools

Tableau

Power BI

Slate

Salesforce

Job description

Associate Director, Admissions Operations & Systems, Questrom, Graduate Admissions & Financial Aid

Job Description

As a key member of the Questrom Graduate Admissions Operations team, reporting to the Director of Operations, the Associate Director manages the admissions operations, data infrastructure, and system oversight that supports graduate program recruitment, evaluation, and enrollment activities. This role serves as the primary liaison to the Graduate Enrollment team and Slate CRM platform, ensuring effective integration, data governance, and operational excellence across admissions touchpoints. The Associate Director provides technical leadership on admissions systems, application operations, and analytics initiatives, working closely with Admissions leadership, Graduate Enrollment, and cross-functional partners to ensure data accuracy, informed decision-making, and an exceptional candidate experience.

Location

Boston, MA, United States

Position Type

Full-Time/Regular

Posted Date

10/28/2026

Category

Charles River Campus --> Professional

Salary Information

Expected Hiring Range Minimum: $71,700.00

Expected Hiring Range Maximum: $93,375.00

Salary Grade: $71,700.00-$93,375.00

Required Skills

• Bachelor's degree, required 3-5 years' work experience, preferred.
• Preferred: 3+ years of professional experience in operations, systems administration, business process management, higher education, or a related functional domain.
• Proven track record of managing complex operational workflows, system integrations, and cross-functional projects.
• Strong proficiency in data analysis, reporting, and tools such as Microsoft Excel, SQL, or BI platforms (e.g., Tableau, Power BI) Hands-on experience with CRM systems, enterprise software, or relational databases (experience with platforms like Slate or Salesforce is a plus)
• Understanding of core data management principles, including data governance, security, and process compliance.
• Technical agility and an interest in leveraging emerging technologies, process automation, or system enhancements.
• Strong analytical, critical-thinking, and project management skills.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Demonstrated ability to manage competing priorities, collaborate across cross-functional teams, and adapt to evolving organization.

Equal Opportunity Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.