Associate Director, Managed Services & Vendor Excellence

name; New York (NY); Hybrid; USD 149,000 - 196,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan participation

Paid holidays

Paid parental leave

Wellness time

Job summary

Oscar in New York City is seeking an Associate Director, Managed Business Services to autonomously manage the performance and compliance of Oscar’s global vendor portfolio across contact center, tech, and insurance operations.

You will translate contracts into daily execution, safeguard member experiences, and drive cost efficiencies while enforcing accountability. This is a hybrid NYC role reporting to the Senior Director, Process Improvement.

Qualifications

• Bachelor's degree in a related field required.
• 7+ years in health insurance operations.
• Experience leading cross-functional teams across multiple locations and disciplines.
• 6+ years applying structured process-improvement or quality-management methods to operations.
• 6+ years leading large-scale implementations across multiple sites or service lines.
• 5+ years procurement processes including negotiating and contracting BPO/ITO services.

Responsibilities

• Establish operating rhythms and manage action/escalation logs to drive vendor issue resolution.
• Translate MSAs, SOWs, and SLAs into daily requirements; audit performance and enforce remedies.
• Track staffing, queue health, quality, and peak preparedness via scorecards.
• Ensure vendor adherence to CMS regulations, HIPAA, SOC 2, ISO 27001, HITRUST; assess operational risks.
• Assist with RFI/RFPs, onboarding, transitions, and contract renewals across ops.
• Reconcile invoices and volumes with Procurement to drive cost efficiencies.

Skills

Vendor management

Process improvement

Contract management

Cross-functional leadership

Regulatory compliance

Budgeting & forecasting

Education

Bachelor's degree in business, operations, healthcare administration, finance, analytics, risk management, or related field

Master's degree in business, healthcare administration, operations, analytics, law, risk, or related field

Job description

Oscar in New York City is seeking an Associate Director, Managed Business Services to autonomously manage the performance and compliance of Oscar’s global vendor portfolio across contact center, tech, and insurance operations.

You will translate contracts into daily execution, safeguard member experiences, and drive cost efficiencies while enforcing accountability. This is a hybrid NYC role reporting to the Senior Director, Process Improvement.