Senior Director, Operational Excellence & Shared Services

name; New York (NY); Hybrid; USD 198,720 - 260,820; Full time

Benefits offered by this job

Unlimited vacation program

Company equity grants

Annual performance bonuses

Job summary

Oscar is searching for a Senior Director, Operational Excellence to join their New York City office. This role requires overseeing core insurance service pillars while ensuring operational quality and member satisfaction.

Candidates should have substantial healthcare experience and a strong management consulting background. The position includes a hybrid work model and a significant annual salary.

Qualifications

• 12+ years of healthcare industry experience, with at least 7 years in Managed Care operations.
• 8+ years leading Shared Services functions with success across BPO and Workforce Management.
• Proven management consulting background focused on structured problem-solving.

Responsibilities

• Lead the Operational Excellence organization fostering accountability and improvement.
• Provide strategic direction for Managed Services, Workforce Management, and Quality Management.
• Manage a team of leaders ensuring cross-functional alignment across sub-units.

Skills

Management consulting background

Healthcare industry experience

Leadership in shared services

Budget management

Education

MBA, MPH or similar preferred

Job description

Oscar is searching for a Senior Director, Operational Excellence to join their New York City office. This role requires overseeing core insurance service pillars while ensuring operational quality and member satisfaction.

Candidates should have substantial healthcare experience and a strong management consulting background. The position includes a hybrid work model and a significant annual salary.