Associate Director, Integrative Student Services - MBA Program, School of Business

Wake Forest University; Winston-Salem (NC); On-site; USD 80,000 - 105,000; Full time

Job summary

Wake Forest University seeks an Associate Director for Integrative Student Services - MBA Program on the Reynolda Campus in Winston-Salem, NC. This role leads a collaborative Student and Academic Services team to advance holistic graduate student development and wellbeing through advising, programming, and engagement.

Reporting to the program leadership, you will coordinate MBA student experiences, provide academic advising, foster inclusive communities, and partner with faculty and staff to

Qualifications

• Bachelor's degree plus at least three to five years of relevant experience.
• Knowledge and understanding of FERPA and academic culture; ability to work with diverse student populations and colleagues.
• Ability to exercise sound judgment and prioritize tasks; strong collaboration across administrative units.

Responsibilities

• Coordinate operational, logistical, and administrative functions for the MBA program student experience.
• Provide academic advising and coaching to MBA program students.
• Champion student success orientation across the program, assess needs, and support success at individual and group levels.
• Develop and coordinate orientation and transition programming, and co-curricular events, liaising with stakeholders.
• Identify and support students in distress; manage student-facing communications and engagement opportunities.

Skills

Advising

Coaching

Student success

Collaboration

Organizational skills

Education

Bachelor's degree

3-5 years experience

Job description

Job Description Summary

Overview

The Wake Forest University School of Business is seeking qualified candidates for the role of Associate Director, Integrative Student Services - MBA Program. Working as part of a dynamic, innovative, and collaborative Student and Academic Services team, this role manages the day-to-day operations of an engaging, supportive, and inclusive graduate student experience in a professional school setting. Serving as a key practitioner within an integrated model, this role intentionally connects advising and coaching, student success and wellbeing, engagement and transition programming, and overall student support. In close partnership with faculty colleagues and functional area partners, this position integrates academic and student services to enable holistic student development, success, and institutional excellence.

This is a full-time, in-person position located on the Reynolda Campus in Winston-Salem, NC.

Job Description

About the Role

Essential Functions

• Coordinates operational, logistical, and administrative functions associated with the MBA program student experience.
• Works in an advising capacity with individual students, student teams, and student leaders.
• Provides academic advising and coaching to MBA Program students.
• Champions a student success orientation across the program experience, continuously assessing student needs and working proactively to support success on individual and group levels.
• Develops and coordinates marquee program events (e.g., new student orientation/transition programming, team-building events, milestone celebrations, and other co-curricular events), including liaising with internal and external stakeholders where appropriate.
• Designs and facilitates student experiences in extra-curricular contexts in pursuit of the school's strategic vision and supports relevant curricular and co-curricular student experiences in collaboration with relevant faculty and staff.
• Works directly to identify and support students in personal, social, or academic distress.
• Manages regular student-facing communications that include engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.
• Collaborates to plan and deliver effective new student orientation experiences and ongoing transition, including systematic identification of student needs from matriculation through graduation.
• Actively collaborates with and creatively engages colleagues serving in other functional areas (Enrollment Management, Market Readiness & Employment, Registrar, etc.) as it relates to the student experience.
• Participates in Graduate Integrative Student Services cross-team efforts and collaborations in support of a wide range of graduate business students.

Other Functions

• Leads the planning and logistics of MBA Immersion trips (National & International) while supporting faculty trip leaders.
• May provide leadership or direction to student workers or more junior staff.
• Other relevant duties as assigned.

Required Education, Knowledge, Skills, Abilities

• Bachelor's degree plus at least three to five years of relevant experience, or an equivalent combination of education and experience.
• Ability to effectively work with a broad spectrum of student populations, staff, and faculty colleagues.
• Ability to exercise sound judgment in determining when to seek assistance from others.
• Demonstrated ability to positively influence colleagues and invite successful collaborations across administrative units.
• Knowledge and understanding of academic cultures, rules, and regulations, including knowledge of the Family Educational Rights and Privacy Act (FERPA).
• Ability to work independently with minimal supervision on a variety of complex tasks concurrently, and the ability to prioritize tasks against key goals.
• Ability to build strong, respectful, and inclusive communities where interpersonal exchange and differences are appreciated and supported.
• Excellent organizational