Associate Director, Immunology Patient Experience & PSP

MSD

North Wales (Montgomery County)

Hybrid

USD 142,000 - 224,000

Full time

7 days ago

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Benefits offered by this job

Medical/dental/vision

401(k) retirement

Hybrid work

Paid holidays

Career development

Job summary

Merck is seeking an Associate Director, US Marketing Immunology, PSP Experience & Engagement Lead to shape the end‑to‑end patient and healthcare provider experience for the Immunology Patient Support Program. You will own branding, messaging, content ecosystems, and portal strategy, ensuring compliant, patient‑ and provider‑centered experiences across channels.

You will collaborate with multiple partner teams to translate insights into strategic requirements, guide launch readiness, and drive

Qualifications

Bachelor's degree in a relevant field.
MBA/MPH/PharmD or related advanced degree preferred.
7+ years in pharma/healthcare marketing, patient support or digital experience.

Responsibilities

Own end‑to‑end PSP content, messaging, branding and experience strategy across patient and HCP touchpoints.
Lead development of PSP materials, content and program communications across channels.
Maintain an end‑to‑end patient/provider communication journey and improve clarity and coordination.
Partner with Marketing, Legal, Medical and agency partners to manage content strategy and approvals.
Own portal design requirements and prioritize features aligned with PSP strategy.