Associate Director, Housing Facilities

Towson University; Towson (MD); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

22 days annual leave

Tuition remission

Retirement plans

Job summary

Towson University in Towson, MD, seeks an Associate Director of Housing Facilities to oversee maintenance, repair, and renovation for 4,800 residents in 15 buildings. This role reports to the AVP of Housing & Residence Life.

Reporting to the AVP, the role requires three years in university housing operations, a valid driver’s license, and strong analytical/interpersonal skills; StarRez, PeopleSoft, and Stratus are preferred; budgeting and supervision are valued.

Qualifications

• Minimum of three years of full-time experience in housing operations and residential facilities management at a university.
• Valid driver's license and ability to operate a vehicle in Maryland.
• Ability to analyze and solve challenging interpersonal and/or technical issues daily.
• Ability to judge when quick decisions are necessary and when further evaluation is warranted.
• Proficiency in StarRez, PeopleSoft, and Stratus is preferred.
• Experience supervising professional staff and budgeting/planning.
• Strong communication, presentation, and interpersonal skills.

Responsibilities

• Provide supervision and oversight of the Housing Facilities Manager.
• Coordinate residence hall system condition evaluations for renewal and capital planning.
• Develop specifications for FF&E purchases and manage contracts.
• Collaborate with campus departments on projects and safety programs.
• Respond to facility emergencies and ensure routine maintenance plans.

Skills

Analytical skills

Interpersonal skills

Budgeting

Communication

Tools

StarRez

PeopleSoft

Stratus

Job description

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Job Description - Associate Director, Housing Facilities (260000OF)

Job Description

Associate Director, Housing Facilities - ( 260000OF )

Job Summary

Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 20,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.

Underthe general supervision of the AVP of Housing & Residence Life, theAssociateDirector of Housing Facilitiesis responsible forcoordinating the Department'smaintenance, repair, and renovation services to over 4800 residents living in 15 buildings. This is a highly collaborative position reporting to Housing & Residence Life with daily communication with the university’s Operations and Maintenance team. The Associate Directormaintainstheinventory control system, including residentialfurnitureand building maintenance projects.The Associate Director provides leadership, strategic planning, and oversightof daily housing operations in support of custodial services, facilities management, security, andbuilding planning.This positiondevelops readiness efforts for new and existing buildingsfor occupancy. This position is also responsible forcoordinatinglarge-scalepurchasesand project planning. The ADcollaborateswithvariouscampus departments such as University Finance, Sustainability, Events & Conference Services and Planning, Design, and Construction,representsHousing & Residence Life on buildingprojects,and providesadministrativeleadershipto the department.This role has primary responsibility forcoordinating efforts for all facilities needs and initiatives within the department, communicating information to stakeholders and campus partners,as well as general operations.

Responsibilities and Duties

Leadership

• Provide supervision and oversight of the Housing Facilities Manager.

Serve as a key contributor to university decision-making by providing strategic input that supports the success of housing facilities and enhances the overall Towson student experience.

• Coordinates all facilities, needs and initiatives within the department, represents Housing and Residence Life on building projects.


• Maintains daily collaborative efforts with operations and maintenance team and Director of Operations & Maintenance on needed follow-up. Attend weekly manager meetings with Operations and Maintenance Team.


• Actively participates in developing departmental goals and priorities for a growing residential campus.


• Works closely with Residence Life Coordinators and Associate Directors to support day-to-day operations, resolve building-related issues, respond to facility emergencies, and ensure routine maintenance plans are achieved is an ongoing priority.


• Collaborate with 12-16 building maintenance personnel conducting repair and upkeep in 15 university residence halls.


• Ensure all delivered services comply with campus, state, and federal building, construction, fire and life safety, and health codes. Embraces and champions a culture of safety excellence.

Lead the housing facilities portfolio with a culture of engagement and inclusivity in which all staff and students are treated with respect and professionalism.

Technical and Operational Management

• AssisttheAVP in various projects,communications,and reports, and attend various meetings pertaining to FacilitiesManagement andPlanning& Constructionprojectsas well as student emergencies.


• Serve as liaison with project managers.


• Coordinate residence hall system condition evaluations for renewal and capital planning.


• Establish and evaluate operational standards, processes, and procedures for reactive, emergency, planned, and preventative facilities services.


• Develop and manage facility inspections and assessment programs for identifying building deficiencies requiring immediate, near-term, or long-term action.


• Mobilize to respond to building emergencies where senior level direction and coordination are required.

Stakeholder Management and Customer Service

Meets bi-weekly with the AVP for Housing & Residence Life.

Participates in Housing & Residence Life Leadership meetings.

Manageanalysis andreports onthe quality and assuranceonall work orders related to all housing areas. Work closely with Residence Life Coordinators and Facilities Management staff on work order issues.

Respond to inquiries from residents, parents, and staff in a calm, constructive, positive, and empathetic manner to investigate situations/complaints and establish a plan for corrective action.

Make appropriate contacts and coordinates with different internal departments and external organizations to ensure the delivery of routine and essential services to all buildings and campus community.

Collaborates with various campus departments and operating partners to ensure services are completed, coordinated, or managed appropriately to effectively support the mission of Student Affairs.

Regularly communicates with partner departments across the University to build trust and positive working relationship.

Purchasing, Property Control, Contracts

Develop specifications for the purchase of all FF&E needs within the University owned residential facilities.

Manage HRL plant fund accounts.

Maintain up-to-date contact with vendors for product knowledge and cost estimation.

Conduct follow-ups on ordering, delivery, installation, and service of acquired products.

Maintain an on-going inventory of all FF&E and conditions of the physical facilities.

Coordinate the disposal/removal of outdated equipment and furniture.

Assist with the development of the specifications and conditions of contracts that influence the operations of the residential facilities.

Committee and other assignments

Serve on committees, workgroups, or special projects as assigned.

The work hours for this position may include after hours and/or weekends pertaining to \"Move In Weekend\" event and urgent facility issues or maintenance emergencies.

Qualifications and Skills

Required Qualifications:

Minimum of three years of full-time experience in housing operations and residential facilities management in a university setting.

Possess a valid driver's license and be qualified to operate a motor vehicle in the State of Maryland.

Ability to analyze and solve challenging interpersonal and/or technical issues daily.

Ability to judge when quick decisions are necessary and when further evaluation and assessment is warranted.

Preferred Qualifications:

Proficiency in StarRez, PeopleSoft, Stratus.

• Experience in supervising professional staff.

Demonstrated experience in budgeting and planning.

Knowledgeable in cultivating strong partnerships and collaborative practices that advance the effective management of residential facilities and contribute to a dynamic university living and learning community.

Possess effective communication, presentation, and interpersonal skills.

Knowledgeable of current IT trends, software, and operating systems.

Salary and Benefits

Targeted hiring range is $85,000 - $95,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here . TU also offers a variety of great perks and discounts, which can be found here .

For consideration, please submit a cover letter and resume with your online application.This position will be open for a minimum of 14 days.

Primary Location

Main Campus

Job Posting

Sep 29, 2026

Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please send an email to: [e-mail]

Towson University is a smoke-free campus.