Associate Director, Guest Experience & Visitor Services

Inside Higher Ed; Tallahassee (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

A prominent museum in Sarasota, FL, is seeking an Associate Director of Guest Experience to enhance visitor services and operational training. The ideal candidate will have a master's degree and extensive leadership experience in customer service within a museum setting. Responsibilities include supervising public-facing teams, developing training programs, and collaborating across departments to ensure a welcoming environment.

Qualifications

• Master's degree with four years of related experience or a bachelor's degree with six years of related experience.
• Strong leadership, interpersonal, and communication skills; ability to engage diverse audiences.
• Proven experience in a museum setting with strong customer service operations and staff development.

Responsibilities

• Develop and implement a comprehensive guest experience training program.
• Lead and model an environment of hospitality for staff and volunteers.
• Supervise Visitor Services and Events teams; troubleshoot real-time issues.

Skills

Leadership

Customer service

Communication skills

Collaboration

Education

Master's degree

Bachelor's degree

Job description

A prominent museum in Sarasota, FL, is seeking an Associate Director of Guest Experience to enhance visitor services and operational training. The ideal candidate will have a master's degree and extensive leadership experience in customer service within a museum setting. Responsibilities include supervising public-facing teams, developing training programs, and collaborating across departments to ensure a welcoming environment.