Associate Director for Membership

KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading association seeks an Associate Director for Membership to oversee all aspects of membership management. This role involves strategizing membership recruitment, managing databases, generating reports, and supporting event planning. The ideal candidate will possess strong interpersonal skills, a detail-oriented mindset, and a commitment to enhancing member engagement.

Qualifications

• Friendly, outgoing personality with a problem-solving ability.
• Willingness to learn and grow in membership strategies.
• Experience with event coordination and data management.

Responsibilities

• Manage core membership functions including application processing and dues collection.
• Develop and execute recruitment and renewal strategies.
• Generate membership reports and track program participation.

Skills

Membership growth and retention strategies

Event coordination

Problem-solving

Communication

Microsoft Office Suite

Tools

Association Management Software (AMS)

Job description

The Associate Director for Membership is responsible for all aspects of the membership department. Serves as the principal contact with all members and is responsible for assuring that the membership department achieves its yearly objectives and is responsive to the needs and concerns of every member. Works closely with the Associate Director for Finance to ensure the accuracy of financial and membership data within the organization's database.

Personal: Friendly, outgoing personality with an innate ability to connect with people and solve problems.

Key Responsibilities (willing to learn and grow in the following areas):

Membership Management

• Manage all core membership functions, including application processing, dues invoicing, and payment collection.
• Develop and execute a membership recruitment and renewal strategy across all categories (active, cabinet, associate, sustaining).
• Maintain an accurate, up-to-date membership database, including status changes, district transitions, retirements, and organizational updates.
• Coordinate the standing committee appointment process post-Winter Conference, working with administrative staff to ensure accuracy.
• Maintain updated records of search consultants and respond to related information requests.
• Create and manage an annual membership campaign.
• Contact new and retiring superintendents to confirm official start/end dates and update records accordingly.
• Process member requests promptly and ensure the accuracy of retired member and transition lists for publication in the NYSCOSS monthly magazine, the Councilgram .

Technology & Data

• Generate reports on membership and program participation.
• Use Informz (or similar platform) to send emails and digital publications.
• Track CTLE (Continuing Teacher & Leader Education) credits, including issuance of confirmations and reports.
• Design and distribute surveys to members using survey tools.
• Research and evaluate event registration and badge-printing software as needed.

Financial Support

• Process invoices and payments related to membership dues and other programs/services.
• Prepare and send payment confirmations and receipts.
• Collaborate with the Associate Director for Finance on accounts receivable and financial reporting.
• Provide membership performance summaries for Executive Committee meetings.

Events, Programs & Conferences

• Assist in planning and executing conferences and events; travel may be required.
• Set up online registration for programs, support member inquiries, send confirmations and invoices, track attendance, and manage CEU requirements.
• Produce materials such as registration lists, name badges, and sign-in sheets.
• Support onsite registration at annual conferences.
• Coordinate committee meetings at Fall and Winter events.
• Organize recognition events for retiring superintendents, including invitations, certificates, and record updates.
• Manage guest invitations in coordination with the Executive Director.

Administrative Support

• Print and mail invoices, statements, and other member communications.

Desired Qualifications & Competencies

We are looking for a candidate with a willingness to learn and grow in the following areas:

• Membership growth and retention strategies.
• Association Management Software (AMS), such as iMIS.
• Microsoft Office Suite.
• Event coordination and partner engagement.