Associate Director, Financial Aid Systems & Innovation

NASFAA; Knoxville (TN); Hybrid; USD 110,000 - 160,000; Full time

Job summary

University of Tennessee, Knoxville (UTK) invites applications for the Associate Director of Systems, leading the financial aid systems portfolio and related technologies. This on‑campus role leverages Banner and other tools to improve student access, retention, and success, while directing a small team of analysts.

The successful candidate will manage system design, automation, and regulatory compliance, contributing to UTK’s enrollment strategy and equity goals.

Qualifications

• Bachelor's degree required.
• Minimum of five years of progressive full‑time experience in student systems management at a college or university.
• Experience with financial aid systems and federal regulations is required.

Responsibilities

• Lead and oversee the Banner Financial Aid module and related systems.
• Drive automation and analytics to improve student access and success.
• Supervise and mentor two Financial Aid System Analysts.
• Collaborate with campus stakeholders to align with enrollment plans.

Skills

Interpersonal communication

Project management

Leadership

Strategic thinking

Analytical thinking

Education

Bachelor's degree

Tools

Ellucian Banner

ODS Oracle

PL/SQL

Web Tailor

Argos

SAIG

NSLDS

Job description

University of Tennessee, Knoxville (UTK) invites applications for the Associate Director of Systems, leading the financial aid systems portfolio and related technologies. This on‑campus role leverages Banner and other tools to improve student access, retention, and success, while directing a small team of analysts.

The successful candidate will manage system design, automation, and regulatory compliance, contributing to UTK’s enrollment strategy and equity goals.