Associate Director, Financial Aid Systems & Innovation

The University of Tennessee, Knoxville; Knoxville (TN); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The University of Tennessee, Knoxville invites applications for Associate Director of Systems in the Office of Financial Aid and Scholarships. The role leads financial aid systems, including Banner FA and related platforms, to streamline processes and improve student access and success.

On-campus with some hybrid/remote flexibility, the position requires strong leadership, technical expertise in SIS, and a commitment to equity and student-focused service delivery within UTK’s land-grant mission.

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum of five years of progressive full-time experience in student systems management.
• Expert knowledge of Financial Aid Systems.
• Knowledge of federal financial aid regulations.
• At least one year of supervisory experience.

Responsibilities

• Serve as visionary, strategic, and technical lead for financial aid systems.
• Oversee Banner Financial Aid module and related tools.
• Drive automation, analytics, and student-centered system design.

Skills

Fast-paced environment

Interpersonal skills

Systems documentation

Regulatory knowledge

Team leadership

Project management

Student information systems

Equity and inclusion

Education

Bachelor's degree

5+ years in student systems management

Expert Financial Aid Systems

Regulations knowledge (federal financial aid)

Supervisory experience

Tools

ODS Oracle

PL/SQL

Web Tailor

Argos

Ellucian Banner

Job description

The University of Tennessee, Knoxville invites applications for Associate Director of Systems in the Office of Financial Aid and Scholarships. The role leads financial aid systems, including Banner FA and related platforms, to streamline processes and improve student access and success.

On-campus with some hybrid/remote flexibility, the position requires strong leadership, technical expertise in SIS, and a commitment to equity and student-focused service delivery within UTK’s land-grant mission.