Associate Director, Digital Workplace Engineering

Evolent Health; United States; Remote; USD 130,000 - 145,000; Full time

Job summary

An innovative firm is seeking an Associate Director of Digital Workplace Engineering to lead a team focused on enhancing workplace technologies. This role is pivotal in driving automation, improving operational efficiencies, and ensuring seamless integration of digital tools. The ideal candidate will possess a strong background in IT leadership and digital workplace technologies, particularly Microsoft 365. Join a culture that values work-life balance and diversity, where your contributions will significantly impact the employee experience and organizational success. If you are passionate about technology and employee engagement, this is the role for you.

Benefits

Comprehensive Health Insurance

Work/Life Balance

Flexible Work Hours

Autonomy in Work

Diversity and Inclusion Initiatives

Qualifications

• 3+ years in IT leadership managing technical teams.
• 6+ years of experience with digital workplace technologies.

Responsibilities

• Oversee a team for managing workplace technologies.
• Define and improve Microsoft 365 and Windows 365.

Skills

Microsoft 365

Windows 365 Cloud PCs

Digital Workplace Technologies

IT Leadership

Agile Methods

Problem Solving

Communication Skills

Education

Bachelor's degree in IT or related field

Tools

ITSM Platforms

Endpoint Management Tools

Identity and Access Management Tools

Microsoft Intune

Generative AI

Job description

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

Job Summary
The AD, Digital Workplace Engineering oversees a team of engineers forimplementing, managing and continuously improving Evolent's workplace technologiesand integrations. This role drives the team to automate or eliminate repeatable tasks andreduce administrative overhead for themselves and support - operations teams. The AD ownsthe team's roadmaps and the life cycle, and maintains a strong relationship withtechnology vendors, Internal Communications, IT, security and legal or compliance teams.

Essential Functions
• Define, implement, manage and continuously improve Microsoft 365, Windows 365 Cloud PCs,Copilot and related workplace technologies.
• Managerial responsibilities include hiring, managing, coaching and developingdirect and indirect reports.
• Meet frequently with associated vendors and service providers.
• Establish roadmaps, engineering strategy and operating standards.
• Identify, measure, publish and manage metrics, experience-level agreements
(XLAs), and Objectives and Key Results (OKRs) to show improvements to digitalworkplace technology.
• Modernize & optimize endpoint management and patching to ensure security and availability,
while minimizing the potential impact on employee experience.
• Advocate for secure computing practices and procedures, and communicate bestpractices throughout the company.
• Collaborate closely with security, identity and networking leaders to ensure secure,seamless delivery of digital workplace technologies.
• Participate in the major incident management process to investigate, diagnose and remediate in-scope technology outages.
• Ensure alignment with data retention, compliance and e-discovery processes.
• Ensure that documentation and training are in place for workplace operations
teams.
• Support resolution of high-priority outages, troubleshooting efforts andcapacity/availability planning sessions.
• Partner with the Adoption team to support the creation and vetting of resources todrive adoption.

Required Qualifications
• 3+ years in IT leadership, with experience of managing technical teams and vendors.
• 6+ years of technical experience implementing, managing and supporting digital
workplace technologies with a strong background in Microsoft 365, Exchange, Windows 365 Cloud PCs, Purview, etc.
• Experience leading enterprise IT deployment projects, building technology roadmaps and aligning with enterprise architecture.
• Strong understanding of digital workplace technologies (hardware, software,services and SaaS tools).
• Strong understanding of adjacent technologies (identity, security, endpointmanagement, vulnerability management, asset management, IT servicemanagement, analytics, etc.).
• Working knowledge of managing digital workplace tools, configurationmanagement, identity and access management, active directory, desktopvirtualization, collaboration platforms and other cloud-based services.
• Awareness of modern management techniques and concepts.
• Experience implementing continuous engineering or other agile methods to keeppace with frequent changes and to reduce complexity.
• Working knowledge of: ITSM platforms. Digital experience and networkperformance monitoring tools. Desktop and application virtualization. Endpointmanagement and security tools. Identity and access management tools. MicrosoftWindows. Microsoft 365. Generative AI.
• Ability to facilitate brainstorming, problem solving and root-cause analysisdiscussions to determine and remediate the sources of digital friction.
• Natural excitement and ability to learn technologies and explain technical issues toa variety of audiences and levels.
• Passionate about digital employee experience, with an awareness of the latestdigital trends.

Preferred Qualifications
• Support digital workplace technology projects and planning.
• Advocate for advanced analytics and automation to streamline efficiencies.
• Work closely with operations, governance and adoption partners to drivecoordination and collaboration throughout the organization.

Preferred Education
• Bachelor’s degree in IT or related field.

Preferred Certifications
• Microsoft 365, Intune, Security, ITSM, and GenAI related

General Performance Criteria
As the Associate Director, Digital Workplace Engineering, you will be required to fulfillyour responsibilities while meeting the following general performance criteria for thisposition at this level:
Expertise: You research, create proof of concepts, and introduce new methods.
Communication: You guide others through problem solving whether it is a technical issue,project impediment, or conflict.
Domain: You seek out business stakeholders to partner with and rationalize impact to thebusiness of changes to team processes or from the roadmap for their product domain.
System: You own relevant segment of systems that are used regularly for the business tofunction and are well versed in the related KPIs.
Process: You make changes to processes related to your role for your team(s), listen to andtranslate feedback from other stakeholders, and guide team(s) through those changes.
Influence: You regularly make an impact across your entire department

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [e-mail] for further assistance.

The expected base salary/wage range for this position is $130,000-145,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.