Associate Director, Digital & Web Ops Technical Lead

BioSpace; Philadelphia (Philadelphia County); On-site; USD 140,000 - 190,000; Full time

Job summary

Jazz Pharmaceuticals seeks a Lead, Digital & Web Ops to drive the technical direction for the Digital & Web Ops Global Capability team within Content Development & Deployment. You will design scalable, compliant digital experiences across web, CRM, and patient-facing apps, partnering with Owners, architects, and developers to deliver high-impact solutions.

The role requires translating complex requirements into technical roadmaps, mentoring engineers, and guiding agile ceremonies while upholding

Qualifications

• Experience leading technical teams and delivering complex digital projects.
• Ability to translate business requirements into technical specifications and roadmaps.
• Familiarity with Web CMS (Drupal) and CRM tools (Salesforce Health Cloud, SFMC).
• Strong collaborative skills across business, IT security, and vendor partners.

Responsibilities

• Define strategy and technical roadmaps for Digital & Web Ops capabilities.
• Lead solution architecture and delivery across Web CMS, Digital Channels, Engagement Capabilities, and Patient Apps.
• Mentor engineers and coordinate agile ceremonies to meet capability priorities.
• Ensure security, regulatory compliance, and standards across platforms.
• Align with cross-functional teams to deliver end-to-end patient journeys.

Skills

Technical leadership

Solution architecture

Agile ceremonies

Drupal Web CMS

Salesforce Health Cloud

SFMC

Mentoring engineers

Cross-functional collaboration

Tools

Drupal

SFMC

Job description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

Lead, Digital & Web Ops, provides hands-on technical leadership and architectural guidance for the Digital & Web Ops Global Capability team within the Content Development & Deployment team. Reporting to the Technical Suite Lead for Campaign Orchestration, Content Development & Deployment, this role serves as the primary technical leader for the capability, partnering closely with the Global Capability Owners, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.

The Digital & Web Ops team enables a digital channel and engagement ecosystem that delivers personalized, compliant digital experiences across web, CRM, and patient-facing applications. As the Tech Lead, this role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for Web CMS capability, Digital Channel Enablement Capabilities, Engagement Capabilities, and Patient Apps alongside the development team, bringing technical depth and leadership to every stage of the work.

Key Responsibilities

Strategy & Technical Roadmap Development

• Partner closely with the Digital & Web Ops Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
• Collaborate with the Campaign Orchestration, Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• Web CMS Capability, web content management system for creating, managing, and delivering compliant digital content across web properties, supported by Drupal (Web)
• Digital Channel Enablement Capabilities, supporting activation and optimization of digital channels including SEO/SEM tools, social media tools, and content distribution systems
• Engagement Capabilities, delivering personalized, compliant experiences through Salesforce Health Cloud (SHC) and SFMC (Email & Text execution)
• Patient Apps, patient-facing digital applications supporting patient journeys through web and mobile platforms
• Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
• Guide development teams in building scalable and compliant digital engagement solutions across web, CRM, and patient-facing applications.
• Ensure consistent implementation of digital channel standards, templates, and publishing workflows across platforms.
• Support integration of digital tools with CRM, analytics, and engagement platforms to enable continuous optimization of engagement.
• Enable seamless integration between marketing CRM and patient services systems to support end-to-end patient journeys.

Cross-Functional Technical Leadership

• Partner with business, IT security, and vendor teams to ensure the Digital & Web Ops Global Capability team technical solutions adhere to organizational standards, security policies, and regulatory requirements.
• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Campaign Orchestration, Content Development & Deployment, to elevate and resolve complex technical challenges that span across Global Capability teams.
• Mentor and guide software engineers and developers, elevating the team's overall technical capability.
• Lead cross-Functional problem solving and resolution of technical challenges within