Associate Director, Digital & Web Ops Technical Lead

Jazz Pharmaceuticals; Philadelphia (Philadelphia County); Hybrid; USD 153,600 - 230,400; Full time

Benefits offered by this job

401(k) retirement savings plan

Flexible paid vacation

Medical, dental, and vision insurance

Job summary

Jazz Pharmaceuticals is seeking a Lead, Digital & Web Ops based in Philadelphia, PA. The ideal candidate will have expertise in designing and delivering scalable digital engagement solutions and will lead cross-functional teams to achieve digital innovation.

Responsibilities include developing technology strategies, collaborating with stakeholders, and mentoring software developers. A Bachelor's degree in a technical field combined with at least 8 years of experience in customer engagement is required. The role offers competitive compensation and benefits.

Qualifications

• 8+ years of experience in customer engagement or related domains in pharma.
• 4+ years of experience as a Tech Lead or related role.
• Experience with CRM-integrated engagement tools.

Responsibilities

• Design and deliver digital engagement solutions across various platforms.
• Translate complex business requirements into technical specifications.
• Lead cross-team problem solving and mentoring of developers.

Skills

Leadership

Enterprise software architecture

Cloud platforms

Digital engagement architectures

Agile product development

Education

Bachelor’s degree in computer science, engineering, information systems

Tools

Salesforce Health Cloud

Drupal

Job description

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life‑changing medicines for people with serious diseases—often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient‑focused and science‑driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high‑performing team behaviours. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end‑to‑end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability‑oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross‑functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritise user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

Lead, Digital & Web Ops

The Digital & Web Ops team enables a digital channel and engagement ecosystem that delivers personalised, compliant digital experiences across web, CRM, and patient‑facing applications. As the Tech Lead, this role is a hands‑on contributor and technical leader, directly involved in designing, building, and delivering solutions for Web CMS capability, Digital Channel Enablement capabilities, Engagement capabilities, and Patient Apps alongside the development team.

Essential Functions / Responsibilities

Key Responsibilities

Strategy & Technical Roadmap Development

• Partner closely with the Digital & Web Ops Global Capability Owner to design solutions that solve business problems, providing technical insight on feasibility, effort, and trade‑offs.
• Collaborate with the Campaign Orchestration, Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including Web CMS capability, Digital Channel Enablement capabilities, Engagement capabilities, and Patient Apps.
• Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
• Guide development teams in building scalable and compliant digital engagement solutions across web, CRM, and patient‑facing applications.
• Ensure consistent implementation of digital channel standards, templates, and publishing workflows across platforms.
• Support integration of digital tools with CRM, analytics and engagement platforms to enable continuous optimisation of engagement.
• Enable seamless integration between marketing CRM and patient services systems to support end‑to‑end patient journeys.

Cross‑Functional Technical Leadership

• Partner with business, IT security and vendor teams to ensure the Digital & Web Ops Global Capability team’s technical solutions adhere to organisational standards, security policies, and regulatory requirements.
• Organise and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Campaign Orchestration, Content Development & Deployment, to escalatate and resolve complex technical challenges that span across Global Capability teams.
• Mentor and guide software engineers and developers, elevating the team’s overall technical capability.
• Lead cross‑team problem solving and resolution of technical challenges within the Global Capability team.

Required Knowledge, Skills, and Abilities

Technical Skills

• Leadership experience in designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large‑scale organisational use.
• Deep understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Expert knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.
• Experience designing enterprise digital engagement architectures across web, email, media and patient applications with a strong understanding of web content management systems, digital channel enablement tools (SEO/SEM, social media), customer engagement platforms, and patient‑facing digital applications.
• Preferred experience in designing and integrating enterprise digital platforms such as Drupal (Web), SEO/SEM Tools, Social Media platforms, Social Listening tools, Salesforce Health Cloud, Salesforce Marketing Cloud for Email & Text execution, EMR tools and Patient Apps.
• Knowledge of digital channel activation, web governance, CRM‑driven personalisation and compliant digital engagement frameworks.
• Strong understanding of real‑time triggers, personalisation logic, and data flows across engagement channels.
• Ability to design compliant integrations between digital platforms, CRM, analytics and consent systems.
• Ability to balance speed, compliance and scalability in digital engagement solutions.
• Ability to partner with teams to translate executive and commercial requirements into scalable, well‑governed technology solutions with roadmaps and prioritisation. Provide technical leadership on standardisation, KPI implementation, and architectural trade‑offs to ensure enterprise technology assets remain consistent, performant and extensible across brands and regions.
• Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation and delivery accountability. Proven ability to collaborate with UX researchers and UI designers, with user‑centric mindset applied to technical development.
• Experience working within Agile product development teams and product operating models.

Business Skills

• Digital‑first Mindset – Ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes.
• Cross‑functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines respecting SMEs, coordinating shared work and ensuring progress even when accountability is distributed.
• Enterprise Mindset – Ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise‑level impact.
• Problem Solving – Ability to break down complexity, identify root causes and experiment with solutions using an adaptive, learning‑oriented approach.
• Adoption – Ability to quickly embrace new tools, ways of working and behaviours with confidence and practical improvement.

Required/Preferred Education and Licences

Qualifications

• Bachelor’s degree in computer science, engineering, information systems or a related technical field.
• 8+ years of experience after Bachelor’s degree (or 6+ years after Master’s degree) in customer engagement, KOL management, event and congress operations, patient advocacy or related domains in pharma, with expertise in engagement platforms, speaker programmes and compliant customer experience delivery across HCPs, patients and caregivers.
• 4+ years of experience as a Tech Lead, Technical Programme Manager, Engineering Manager or other role involving managing a team of developers, along with cross‑functional programme leadership experience.
• Demonstrated experience designing and delivering enterprise‑scale digital platforms such as web CMS, digital channel enablement tools, engagement platforms, CRM‑integrated engagement tools and patient‑facing applications.
• Experience working within complex, matrixed organisations with multiple technology and product teams.
• Proven ability to mentor and guide developers and vendor partners to deliver high‑quality solutions.

Preferred / Additional Qualifications

• Experience in pharmaceutical or healthcare industries preferred.
• Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements

• 10‑20% travel will be required.

Jazz Expected Behaviours

• Demonstrates ownership and accountability – Taking responsibility for outcomes and driving work forward with urgency, clarity and a focus on impact.
• Leads with curiosity and a growth mindset – Actively exploring user needs, emerging technologies and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity – Adapting quickly, modelling resilience and helping others navigate dynamic environments.
• Acts with a One Jazz mindset – Prioritising enterprise value, breaking down silos and building strong, trust‑based partnerships across teams.
• Delivers high‑performance results – Setting ambitious goals, challenging assumptions and consistently driving measurable business impact.
• Models inclusive, collaborative leadership – Creating space for diverse perspectives and empowering others to contribute their best work.
• Invests in continuous learning – Developing personal skills while coaching and elevating the capabilities of colleagues and cross‑functional partners.
• Navigates ambiguity with confidence – Using sound judgment, data and user insights to make informed decisions even when information is incomplete.
• Communicates with clarity and influence – Simplifying complexity, aligning stakeholders and ensuring shared understanding of priorities and outcomes.

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Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

FOR US BASED CANDIDATES ONLY

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $153,600.00 – $230,400.00. Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate’s expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.

At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company’s Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz’s Long‑Term Equity Incentive Plan.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401(k) retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html.