Associate Director, Digital Sales Enablement

INTELLISWIFT INC; San Rafael (CA); On-site; USD 80,000 - 130,000; Full time

Job summary

An innovative firm is seeking an Associate Director of Digital Sales Enablement to spearhead the strategy and execution of digital sales tools. This pivotal role involves collaborating with various teams to ensure high-quality delivery of digital content across global regions. The ideal candidate will have extensive experience in digital operations and CRM, with a proven track record of managing cross-functional projects. Join a dynamic environment where your expertise will drive continuous improvement and success in digital sales initiatives.

Qualifications

• 7+ years of experience in digital operations or sales enablement roles.
• Demonstrated expertise in digital sales enablement platforms.

Responsibilities

• Lead strategy and execution of digital sales enablement capabilities.
• Manage agency relationships and deliver digital operations projects.

Skills

Digital Sales Enablement

CRM Management

Data Analytics

Project Management

Communication Skills

Education

Bachelor's Degree

Advanced Degree

Tools

Veeva CRM

Salesforce

Veeva PromoMats

Job description

Job Title: Associate Director, Digital Sales Enablement
Duration: 7 months
Location: San Rafael, CA

The Associate Director, Digital Sales Enablement, leads the strategy, execution, and management of digital sales enablement capabilities and tools.
This role partners closely with field teams, compliance, Veeva content teams, brand teams, and IT CRM partners to ensure consistent, high-quality delivery of digital content and solutions across global regions.
Key Responsibilities:
Define, manage, and govern digital sales enablement processes and platforms, aligning with global commercial objectives.
Serve as a strategic partner to internal stakeholders (brand, compliance, CRM, IT, field teams) and manage external agency relationships to deliver digital operations projects within defined SLAs.
Evaluate and harmonize processes and technology across regions, establishing global standards and a roadmap for continuous improvement.
Oversee deployment and integration of digital sales enablement tools (e.g., Veeva Field Emails, eResource presentations, Veeva PromoMats, CRM platforms), ensuring seamless workflows and high adoption.
Leverage analytics and data-driven decision-making, supporting the design and delivery of operational and content usage reports, and providing ad hoc analytics for key initiatives.
Advocate for digital capabilities, supporting field and brand teams in leveraging platforms to achieve commercial goals.
Ensure scalable, compliant delivery of digital campaigns, maintaining high quality and regulatory standards.
Build and maintain strong cross-functional relationships with marketing, field, data privacy, and compliance stakeholders to understand business objectives and enable project execution.
Develop and deliver training and enablement materials for stakeholders, ensuring optimal use of digital tools and resources.
Lead operational support and change management activities for the field force, including onboarding, training, issue resolution, and communications.
Analyze and document business processes, recommending and driving improvements to enhance efficiency and effectiveness.
Manage agency and vendor relationships, ensuring project deliverables and quality standards are met.
Requirements:
Bachelor’s degree required; advanced degree preferred.
7+ years of experience in digital operations, CRM, or sales enablement roles, preferably in biotech or pharma.
Demonstrated expertise in digital sales enablement platforms (e.g., Veeva CRM, Salesforce, Veeva PromoMats) and omnichannel marketing.
Proven track record in leading cross-functional projects and managing external partners or agencies.
Experience with platform and data governance, ensuring scalable and efficient solutions.
Excellent communication, presentation, and analytical skills, with the ability to engage stakeholders at all levels.
Highly driven, accountable, and self-motivated, with the ability to manage multiple priorities and deliver high-quality results under tight deadlines.
Strong commitment to customer satisfaction and continuous improvement.