Associate Director, Digital Process & Data Analysis

MSD; Upper Gwynedd Township (Montgomery County); On-site; USD 140,000 - 190,000; Full time

Job summary

MSD in the United States seeks an Associate Director, Digital Process & Data Analysis to lead the organization’s digital reporting, analytics, and process optimization initiatives. You will partner with business and technical teams to define priorities, deliver reporting solutions end-to-end, drive governance, and foster user adoption through stakeholder engagement and capability-building.

This is a full-time role focusing on data-driven decision-making, scalable analytics, and AI-enabled tools

Responsibilities

• Drive clinical/operational reporting plans across products, roles, and geographies; implement standards and adoption tactics for purpose-built apps, self-service analytics, and other products in partnership with stakeholders.
• Engage stakeholders to capture needs and translate into requirements and deliverables.
• Lead delivery governance from requirements to release to ensure scalable outcomes and adoption.
• Produce executive insights aggregating trends, risks, opportunities with visualizations to inform strategic decisions.
• Run intake/prioritization for ad hoc analytics and convert recurring requests into assets.
• Coordinate benchmarking and translate findings into targets and recommendations.
• Align data refreshes to priorities; monitor KPIs and communicate changes.

Job description

Associate Director, Digital Process & Data Analysis

Open Full-time Pay not stated

About this job

Job Description

The Associate Director, Digital Process & Data Analysis (DPDA) provides strategic leadership for the organization's digital reporting, analytics, and process optimization capabilities. This role partners across business and technical teams to define priorities, lead the end-to-end delivery of reporting solutions, and drive the integration of purpose-built applications, analytics, and AI-enabled tools. The Associate Director champions data-driven decision‑making, establishes governance and best practices, and fosters user adoption through stakeholder engagement, communications, and capability‑building initiatives that maximize business value and operational effectiveness.

Responsibilities:

Solution delivery and product / data support:

• Drive clinical/operational reporting plans across products, roles, and geographies; implement standards and adoption tactics for purpose-built apps, self-service analytics, and other products in partnership with stakeholders.


• Engage with business stakeholders to understand and document their needs and help translate them into clear requirements and technical deliverables


• Lead delivery governance for key solutions - own requirements definition, data readiness coordination, development oversight, testing, release, and maintenance, to ensure scalable outcomes and strong user adoption.


• Produce executive‑ready insights by consolidating trends, risks, and opportunities across portfolios; deliver clear narratives and visualizations that inform strategic decisions and prioritization.


• Run intake and prioritization process for ad hoc analytics; ensure timely, accurate responses and convert recurring requests into reusable assets or self‑service capabilities.


• Coordinate participation in industry benchmarking; translate findings into practical performance targets and recommendations for process or investment adjustments.


• Align refresh schedules and data source management to business priorities; monitor usage and reliability Key Performance Indicators (KPIs); communicate changes and incidents broadly, coordinate cross‑team resolution, and drive preventive improvements.

Process, compliance, & capability building:

• Strengthen team capability and consistency: establish and enforce documentation and development standards, mentor specialists/senior specialists, and model effective stakeholder engagement.


• Review quality trends across teams; assign ownership for systemic issues with remediation timelines; ensure validation practices are embedded in delivery processes.


• Champion continuous improvement: evaluate emerging technologies and reporting methods, pilot high potential approaches, and institutionalize practices that reduce time‑to‑insight and increase impact.


• Oversee process documentation & completeness associated with archiving & decommissioning processes


• Own documentation governance for the domain, ensuring a single source of truth linked to release processes; audit adherence, resolve inconsistencies, and mandate updates after changes


• Oversee access policies, workspace structures, and permission models in partnership with technical owners.
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