Associate Director, Data Transformation & Analytics

Dow Jones & Company, Inc.; Gaithersburg, Northern (MD, KY); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Dow Jones & Company, Inc. seeks a Research and Analysis Associate Director to lead data normalization, governance, and analytics within the Customer Support ecosystem. You will coordinate with data vendors, manage data quality, and drive client-focused data solutions.

The role requires strong Excel/SQL skills, excellent communication, and the ability to mentor a data-driven team in a fast-paced environment.

Qualifications

• Strong data analysis skills.
• Excellent organizational skills with strong attention to detail.
• Establishes own files; follows company policies and procedures; improves and maintains record keeping.
• Proficient in Microsoft Excel, SQL and Outlook, with the ability to create basic queries, navigate applications and learn new systems easily.
• Responds promptly to client needs and solicits feedback to improve service; meets commitments.
• Skilled in managing multiple priorities.
• Must have strong written and verbal communication skills with experience communicating at all levels of client organizations as well as internally across functions.
• The individual is committed to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; treats customers courteously, with a friendly, helpful attitude.

Responsibilities

• Normalize incoming data to Axxis data points.
• Perform data accuracy audits on a scheduled basis.
• Research and create new data points as industry changes require.
• Maintain records of industry changes for historical review and metrics.
• Verify incoming data has necessary elements for data capturing. Create elements mapping and output documentation.
• Keep Customer Support and Professional Services team members informed on industry changes that impact data output.
• Contact customer base, as well as fuel suppliers and distributors, when quality control questions arise.
• Participate in Data Governance team meetings, working closely with cross departmental teams.
• Create client license files to software access and audit daily receipt of client data.
• Provide exceptional customer support when communicating with and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
• Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement.

Skills

Data analysis

Attention to detail

Written and verbal communication

Multi-priority management

Customer service

Education

Bachelor’s Degree Preferred

Tools

Microsoft Excel

SQL

Outlook

Job description

Dow Jones & Company, Inc. seeks a Research and Analysis Associate Director to lead data normalization, governance, and analytics within the Customer Support ecosystem. You will coordinate with data vendors, manage data quality, and drive client-focused data solutions.

The role requires strong Excel/SQL skills, excellent communication, and the ability to mentor a data-driven team in a fast-paced environment.