Associate Director, Customer Operations & Compliance

Linde PLC; Youngstown (OH); On-site; USD 125,000 - 184,000; Full time

Job summary

Linde plc is seeking a seasoned operations leader to oversee safety, compliance, and performance across two service centers. You will translate regional priorities into actionable plans, coach senior staff, coordinate staffing, equipment, and materials, and partner with sales and engineering on project scope and cost estimates.

The role demands a decade of experience in industrial operations, plus at least three years of management.

Qualifications

• Ten years of progressively responsible experience in industrial operations, technical service, customer supply systems, or a related industry.
• At least three years of management experience over supervisors, technical teams, or multiple operating functions.
• Experience managing budgets, labor costs, productivity, and operating performance.
• Industrial gas experience and familiarity with cryogenic equipment and customer supply systems preferred.
• Willingness to travel 25–50% between service centers and customer locations, including on-site presence.

Responsibilities

• You will lead safety and operational compliance across both centers, reinforcing accountability and ensuring compliance with applicable requirements and company policies
• You will translate regional priorities into operating plans and establish expectations for safety, quality, productivity, cost, and customer responsiveness
• You will coach and develop superintendents and functional leaders while addressing staffing, performance management, training, and succession needs
• You will coordinate staffing, technical capabilities, equipment, and materials across both centers to meet customer needs and balance workloads
• You will oversee customer supply system installations, preventive and corrective maintenance, equipment removals, and refurbishment
• You will manage operating budgets and controllable costs, including labor, overtime, materials, and outside services, and implement corrective actions to address financial and performance gaps
• You will partner with sales and engineering on site surveys, technical requirements, project scope, cost estimates, and installation planning
• You will lead cross-functional resolution of complex customer concerns, address recurring issues, and communicate priorities and progress to stakeholders
• You will oversee equipment refurbishment, warehouse controls, inventory accuracy, and material availability
• You will standardize processes across both centers, share effective practices with other regions, and improve service reliability, project execution, and productivity
• You will provide regular updates to the Northeast Operations Director on performance, staffing, customer issues, project status, and improvement initiatives

Skills

Leadership and team development

Budget management

Cross-functional collaboration

Problem solving

Travel 25-50%

Education

Bachelor’s degree in Engineering, Business, Operations Management, or related field

Job description

Linde plc is seeking a seasoned operations leader to oversee safety, compliance, and performance across two service centers. You will translate regional priorities into actionable plans, coach senior staff, coordinate staffing, equipment, and materials, and partner with sales and engineering on project scope and cost estimates.

The role demands a decade of experience in industrial operations, plus at least three years of management.