Associate Director, CRO - Contract

DEPT®; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading digital agency is seeking an Associate Director for their Conversion Rate Optimization (CRO) team. This senior-level role involves managing client projects, strategizing test plans, and ensuring effective communication with clients. Ideal candidates will possess 5+ years of CRO experience, exceptional communication skills, and a strong desire to innovate and problem-solve within a collaborative environment.

Benefits

Healthcare, Dental, and Vision coverage

401k plan, plus matching

PTO

Paid Company Holidays

Parental Leave

Qualifications

• 5+ years of CRO-specific experience at agency or in-house.
• Exceptional communication skills, both written and oral.
• Experience with testing tools like Adobe Target.

Responsibilities

• Collaborate on test research, hypotheses, strategies, and test plans.
• Communicate with clients to understand and document objectives.
• Manage team of CRO experts and oversee engagements.

Skills

Communication

Project Management

Problem-solving

Detail-oriented

Data Analysis

Tools

Adobe Target

Optimizely

Google Optimize

VWO

AB Tasty

Job description

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WHY DEPT?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

WHY DEPT?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

We are looking for a candidate who has at least 5+ years of hands-on experience running & managing CRO projects. This is a senior-level position, ideal for someone who has a well-rounded CRO background and is comfortable with both client work, creating test plans, and being the strategic lead on CRO engagements. This is also a client-facing position, so a successful candidate will be able to translate CRO results into something a non-digital marketer can understand.

You’ll be responsible for:

• Collaborate with the Client Services and CRO teams on test research, hypotheses, strategies, and test plans
• Provide feedback and guidance to CRO projects and engagements
• Support on quantitative and qualitative research, including (but not limited to):
• Heuristic Analysis
• User Testing
• Heatmapping/Scrollmaping
• Visual Analytics
• Data Analytics
• Competitive Research
• Creation of new research deliverables to support client needs
• Communicating with clients to understand and document the business objectives
• Managing a team of other CRO experts and providing client services support on all CRO engagements
• Project managing the testing & production queue which includes both CRO managers and developers
• Oversee CRO Managers who are running CRO engagements to ensure they are properly supported
• Creating, furthering, and establishing agency methodology around CRO research and test strategies.
  
  

You’ll need to have:

• Passion for the field of conversion optimization
• Exceptional communication skills – both written and oral
• Powerpoint/GSlide experience creating well designed, organized, and strategic presentation
• 5+ years of CRO-specific experience, either at an agency or in an in-house role
• Academic and practical experience with a wide array of research methodologies
• Reporting experience
• Creating, analyzing, and reporting on data points
• Detail oriented & organized
• Willingness and ability to learn
• Ability and strong desire to problem-solve
• Positive attitude and is a self-starter
• Ability to handle changing priorities
• Time management skills
• Efficient working style
• Experience with testing tools (e.g. Optimizely, Google Optimize, VWO, AB Tasty) - MUST have Adobe Target
• Experience managing post launch QA, results monitoring, statistical analysis of test results, assistance with test plans and test strategy, maintaining CRO roadmap documentation, providing reporting to account managers across accounts they are assigned.
  
  

Additional things that will impress us:

• Experience running a agency-level CRO program
• Team management experience
• Tableau/Data Visualization experience
  
  
  

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave
  
  
  

The anticipated hourly rate range for this position is $60-85/hr - W2. Rate is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.

WE SUPPORT YOU BEING YOU:

DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT

DIVERSITY, EQUITY, & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Advertising Services

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