Associate Director, Community Standards at Miami University

University of Delaware; Oxford (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The University of Delaware seeks an Associate Director for the Office of Community Standards. This role involves the administration of the student conduct process, including supervising two assistant directors and managing conduct cases. Responsibilities include providing feedback, overseeing performance evaluations, and ensuring compliance with legal standards.

Applicants should possess a master's degree and relevant experience in student conduct, excellent organizational and communication skills, and the ability to manage high-pressure situations.

Qualifications

• Earned master's degree from an accredited institution.
• 3 years professional experience in Student Conduct or related field after the master's degree.

Responsibilities

• Supervise and coach two Assistant Directors.
• Review all incoming incident reports and create/manage cases.
• Serve as a university hearing officer for conduct cases.

Skills

Technological knowledge

Conflict de-escalation skills

Organizational skills

Excellent communication skills

Education

Master's degree in Student Affairs, Higher Education, Social Work, Law or related field

Tools

Maxient Software

Job description

Job Description Summary

The Associate Director (AD) of the Office of Community Standards reports directly to the Director of the Office of Community Standards. The Associate Director plays a central role in the administration of the student conduct process including supervision of two assistant directors, case creation and assignment, serving as a university hearing officer, reviewing, investigating, adjudicating, and managing conduct cases.

Job Description

The Associate Director (AD) of the Office of Community Standards reports directly to the Director of the Office of Community Standards. The Associate Director plays a central role in the administration of the student conduct process including supervision of two assistant directors, case creation and assignment, serving as a university hearing officer, reviewing, investigating, adjudicating, and managing conduct cases. Additional tasks include but are not limited to: assisting with coordinating and facilitating programming and annual training of students, campus partners, and university hearing officers, assisting in the creation and assessment of annual learning outcomes and program goals, preparing and distributing statistical reports, and other duties as assigned. Additionally, the AD serves as the Director’s designee in their absence, assuming responsibility for key functions of the office and representing the Office of Community Standards at division and institutional meetings, events, and functions as assigned by the Director.

Supervision

Provide direct supervision and coaching to two Assistant Directors, fostering a culture of high performance and professional growth.

Conduct regular 1‑on‑1 meetings to provide feedback, remove barriers, and align individual goals with departmental priorities.

Audit and review case adjudications performed by direct reports to ensure legal compliance, procedural accuracy, and adherence to university standards.

Ensure consistency and equity in the adjudication process by regularly auditing case files and facilitating case management sessions between Assistant Directors.

Oversee the annual performance evaluation process, establish annual goals and professional development plans in partnership with direct reports.

Serve as a point of escalation for complex issues.

Student Conduct Administration

Review all incoming incident reports each business day, creating and assigning cases per office protocol.

Serve as primary liaison to the Office of Residence Life (ORL), including managing overall case distribution to ORL hearing officers.

Serve as a university hearing officer by reviewing, investigating, adjudicating, and managing conduct cases.

Advise students on their rights and responsibilities within the conduct process, providing clear and transparent communication.

Manage a high volume of cases simultaneously, ensuring all deadlines for notice, hearings, and appeals are met in accordance with office expectations and due process.

Maintain accurate records and prepare statistical reports related to student conduct.

Serve as the Director’s designee in their absence, assuming responsibility for daily operations and staff coordination.

Represent the Office of Community Standards at divisional and institutional meetings, events, and functions.

Assist in developing, implementing, and assessing annual learning outcomes and program goals.

Collaborate on the periodic review and revision of the Student Code of Conduct and office protocols to ensure alignment with emerging case law, legislative changes, and institutional values.

Training & Education

Partner with the director to coordinate and facilitate programming and annual training for students, campus partners, and university hearing officers.

Support ongoing education around student conduct policies and processes.

Compliance & Professional Standards

Participate in all required professional development training(s) and proactively maintain all relevant professional certifications to ensure compliance and up‑to‑date knowledge.

Ensure all work complies with state and federal laws (e.g., FERPA, the Clery Act, Collin’s Law, the Stop Campus Hazing Act, Title VI, and Title IX), university policy, and best practices.

Uphold impartiality, fairness, and sensitivity to the needs of all parties throughout the conduct process.

Perform all other duties as assigned.

Minimum Qualifications

Earned master’s degree from an appropriately accredited institution in Student Affairs, Higher Education, Social Work, Law, or related field.

3 years professional experience in Student Conduct or related field post completion of master’s degree.

Preferred Qualifications

1 – 3 years of supervisory experience.

Required Knowledge, Skills, and Abilities

Demonstrated technological knowledge and computer literacy.

Demonstrated knowledge of current issues in the field of student conduct, applicable legal and compliance issues, and best practices related to student conduct.

Demonstrated commitment to student‑centered practice.

Excellent administrative, time management, and organizational skills.

Commitment to high ethical practice and discretion when working with sensitive, confidential information.

Demonstrated professional judgement and measured decision‑making.

Conflict de‑escalation skills and the ability to maintain composure when working with distressed individuals.

Preferred Knowledge, Skills, and Abilities

Demonstrated experience with Maxient Software.

Demonstrated assessment skills; ability to analyze, summarize, and effectively present data/results.

Exceptional interpersonal, presentation, verbal, and written communication skills.

Eagerness to work collaboratively and effectively with a wide range of stakeholders (students, faculty, staff, and community agencies).

Knowledge, understanding, and effective application of human and student development theories.

Crisis management and emergency response skills; including an ability to manage high‑pressure situations ethically, effectively, efficiently, and consistently.

Position Details

This is a 12‑month, 100% time, on‑campus, annually renewable position with salary and benefits.

Additional Information

A criminal background check is required.

All campuses are smoke‑and‑tobacco free.

This organization participates in E‑Verify.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513‑529‑3560.

Equal Opportunity/Affirmative Action Statement

Miami University is an Equal Opportunity/Affirmative Action employer, encouraging applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513‑529‑3560.