Associate Director - Community Health & Operations

Neighborhood House, Inc.; Portland (OR); On-site; USD 77,000 - 91,000; Full time

Benefits offered by this job

PTO

Holidays

Health insurance

Life insurance

FSA

EAP

Job summary

Neighborhood House is seeking an Associate Director of Community Health in Portland, OR to strengthen infrastructure, systems, and daily operations across Community Health programs such as Center 55+, Food Security, Housing, and HRSN initiatives.

The role supervises Community Health Program Managers and collaborates with the Director of Community Engagement & Community Health to translate strategic priorities into scalable workflows and measurable improvements in service delivery, equity, and

Qualifications

• Bachelor's degree in a relevant field as listed in the job requirements.
• Five (5) years of progressively responsible leadership experience in program operations, systems design, nonprofit management, or a related field.
• Three (3) years direct supervisory experience.
• Demonstrated experience building or improving systems, workflows, or operational processes.
• Strong project management skills with the ability to move initiatives from concept to implementation.
• Experience working cross-functionally and supporting multiple programs or teams.
• Excellent communication, leadership, relationship-building, and problem-solving skills.
• Ability to balance big-picture thinking with attention to detail.
• Proficiency with data tracking tools and systems (CRM platforms, spreadsheets, etc.).
• Experience working with diverse cultural communities.

Responsibilities

• Directly supervise Community Health Program Managers and provide ongoing coaching, evaluation, and accountability.
• Lead the design and implementation of systems, workflows, and tools to improve consistency, scalability, and effectiveness across Community Health programs.
• Translate strategic initiatives into clear, actionable processes for Program Managers and frontline staff.
• Develop and maintain documentation (SOPs, process maps) to support system adoption and continuity.
• Lead organizational change management for new systems and practices, including planning, training, implementation, and evaluation.
• Provide oversight of day-to-day operational alignment across Community Health programs.
• Collaborate with the Volunteer Coordinator to develop and implement volunteer opportunities.
• Develop systems to track program outputs and outcomes; train teams on data collection.
• Identify trends, gaps, and opportunities for improvement using qualitative data.
• Provide regular updates and insights to leadership.
• Identify and pursue new funding opportunities, partnerships, and strategic initiatives.

Skills

Leadership

Organizational management

Community health systems

Stakeholder engagement

Change management

Communication

Collaboration

Equity & inclusion

Data analysis

Microsoft Office

Raiser’s Edge

Team leadership

Education

Bachelor's degree in communications, nonprofit management, public administration, community development, social work or related field

Tools

Raiser’s Edge

CRM systems

Microsoft Office

Job description

Neighborhood House is seeking an Associate Director of Community Health in Portland, OR to strengthen infrastructure, systems, and daily operations across Community Health programs such as Center 55+, Food Security, Housing, and HRSN initiatives.

The role supervises Community Health Program Managers and collaborates with the Director of Community Engagement & Community Health to translate strategic priorities into scalable workflows and measurable improvements in service delivery, equity, and