Associate Director-Coaching & Operations

University of Washington; Seattle (WA); Hybrid; USD 84,000 - 92,000; Full time

Job summary

The University of Washington’s Career & Internship Center seeks an Associate Director-Coaching Operations on the Seattle campus. This role leads the coaching team to support students and recent graduates in exploring careers, securing internships and jobs, and creating resources aligned with labor market trends.

The position reports to the Director and contributes to executive leadership, with up to 40% telework per week and primarily in-person work during initial training.

Qualifications

• Bachelor’s degree; four or more years of career coaching experience, preferably in a higher education setting.

Responsibilities

• Supervise a team of approximately 4 staff career coaches and oversee 1–4 peer coaches.

Skills

Staff supervision

Leadership

Communication

Program management

Data analysis

Virtual and in-person presentations

Content creation

Using Handshake

Collaboration

Education

Bachelor’s degree

Tools

MS Office

Zoom

Handshake

Databases

Job description

Job Description

The Career & Internship Center has an outstanding opportunity for an Associate Director-Coaching Operations to join their team. About this Opportunity

Reporting to the Director, the Associate Director-Coaching Operations is responsible for leading the career coaching team. Our career coaches support students and recent graduates in exploring careers and securing internships and jobs through virtual and in-person 1:1 and group services; produce content for our interest and identity pages; create and revise resources to align with current student needs and labor market trends; and so much more. The person we hire into this role will provide guidance and operational support to the coaches as they carry out their work, make decisions about what types of student-facing resources we need, and serve as a critical member of the center’s executive leadership team.

This role will serve on the UW Seattle campus and is eligible for up to 40% (2 days) of telework per week, depending on staff, employer, and student needs, but will work mostly in-person during the initial training period.

Key Responsibilities

Management of Coaching Operations (65%)

Personnel

• Provide supervision to a team of approximately 4 staff career coaches and provide program oversight for 1-4 peer career coaches.

• Cultivate a community of practice so coaches can learn best practices from one another.

• Provide leadership during staff and peer coach hiring, onboarding, and training.

Vision & Direction

• Establish, communicate, and execute overall vision for coaching operations.

• Decide how much of which services to offer based on student need and staff capacity.

• Help coachingteamevolve and adapt to meet the needs of an increasingly diverse student body, complex campus career services landscape, and evolving world of work.

Logistics

• Facilitate detailed scheduling and calendaring tasks for our in-house workshops/webinars.

• Facilitate decision-making and delegation of workshop requests made by campus partners.

• Troubleshoot backend issues related to the Appointments module in Handshake.

• Ensure coaching services are recorded accurately in Handshake.

• Run and analyze student usage reports of coaching services.

• Design and implement assessments of coaching team effectiveness and impact.

Resources

• Stay abreast of labor market trends and coachingbest practices.

• Create and update online content such as blogs, resources, recordings, and more.

• Lead efforts to ensure our student-facing web pages are discoverable, current, dynamic, and accessible.

Center Leadership (20%)

• Helpestablishvision, create policies, and make funding decisions with the center director and associate director.

• Provide second opinions, thought partnership, and pushback on an array of issues during executive leadership discussions and decision‑making.

• Facilitate collaborations between the coaching team, other areas of the office, and other offices on campus.

• Help elevate and integrate career concepts in variousfacetsof the undergraduate experience.

Direct Service (15%)

• When possible, fill behind coaches who are out unexpectedly to reduce impacttostudents.

• In peak times, coach individuals through15/30 minuteappointments on an array of career topics.

• Occasionallyfacilitateworkshops, give class talks, moderate panels, and present at orientations.

• Contribute to the instruction and management of our Career Exploration & Planning course.

• As needed, help with front desk coverage, career fairs, and other center operations.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• Bachelor’s degree.

• Four or more years of career coaching experience, preferablyin a higher education setting.

Additional Qualifications

• Two or more years of experience supervising staff strongly preferred.

• Ability to foster an inclusive and psychologically safe work environment for supervisees and colleagues.

• Ability to give constructive feedback in a warm yetclear wayto strengthen individual and team growth.

• Genuinedesiretoseek, receive, and implement feedback from others.

• Ability to communicate clearly, concisely, and professionally in writing and in one-to-one settings.

• Ability to build andmaintaincollaborative relationships with a range of stakeholders.

• Experiencefacilitatingvirtual and in-person presentations with adults.

• Skill in producing brief educational content such as webpages or infographics.

• Proficiencyinutilizingcomputer applications and online platforms (i.e.MS Office, Zoom, shared cloud storage spaces, databases, Handshake etc.).

• Skill in using analysis (of staff needs, center data, campus developments, national trends, etc.) to inform decision-making.

• Critical thinking andproblem solvingskills.

• Experience conceivingofnew programsor solutions to meet identified needs.

• Ability to plan work effectively, manage time, and meet deadlines.

• Willingness to, occasionally, work evenings and Saturdays.

About the Team

The Career & Internship Center at the University of Washington (UW) Seattle Campus assists students from all backgrounds as they explore industries and careers; learn about and develop skills for professional success; secure and reflect upon career‑related experiences; articulate their skills and experience to others; and launch post‑graduation plans. For more about what our center does and how we do it, visit careers.uw.edu/resources/cic-vision-more .

Compensation, Benefits and Position Details

Pay Range Minimum:

$84,000.00 annual

Pay Range Maximum:

$92,004.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives — on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem‑solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/).

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law(https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080).

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.