Administrative Operations Supervisor - CAS Shared Services

University of Washington; Seattle (WA); Hybrid; USD 57,000 - 77,000; Full time

Job summary

University of Washington seeks an Administrative Operations Supervisor to lead administrative services within eight departments across Social Sciences and Humanities cohorts in Seattle. You will oversee daily operations, coordinate cross-department service delivery, and drive process improvements while maintaining high customer-focused support.

The role includes staff supervision, performance management, and collaboration with the Dean’s Office to implement new service models and initiatives in

Qualifications

• Minimum five years of office or administrative support experience, including one year as a lead or supervisor.
• Experience supervising staff and managing workload distribution.
• Experience developing and implementing operational procedures and process improvements.
• Experience in higher education administration.

Responsibilities

• Oversee day-to-day administrative support operations for assigned Social Sciences and Humanities departments.
• Coordinate administrative service delivery across cohort departments to ensure consistent, effective, and customer-focused support.
• Establish operational priorities and ensure departmental and college deadlines are met.
• Develop, implement, and assess administrative procedures and service standards.
• Identify opportunities for process improvement and operational efficiencies across the cohort.
• Serve as a liaison between departments, AST, and Dean’s Office leadership to facilitate communication and problem resolution.
• Assist with implementation of administrative initiatives, organizational changes, and service model enhancements.

Skills

Supervision

Staff management

Operations management

Communication

Organizational skills

Education

Bachelor's degree

Tools

Enterprise systems

Reporting tools

Job description

Job Description

The College of Arts and Sciences has an outstanding opportunity for an Administrative Operations Supervisor to join their team.

About this Opportunity

Reporting to the College Director of Administration and Change Management, the Administrative Operations Supervisor is responsible for maintaining the highest standards of operations and administrative support, communication, and supervisor responsibility to cohort departments.

The Administrative Operations Supervisor manages a total of six AA3s within the cohort assigned to eight departments and/or programs:

Social Sciences 2 Cohort

• Department of Geography
• Department of History
• Department of Law, Societies & Justice
• Department of Political Science
• Disability Studies Program

Humanities 2 Cohort

• Department of Cinema and Media Studies
• Department of English
• Department of Linguistics

Key Responsibilities

Program Operations & Administrative Services Leadership (35%)

• Oversee day-to-day administrative support operations for assigned Social Sciences and Humanities departments.
• Coordinate administrative service delivery across cohort departments to ensure consistent, effective, and customer-focused support.
• Establish operational priorities and ensure departmental and college deadlines are met.
• Develop, implement, and assess administrative procedures and service standards.
• Identify opportunities for process improvement and operational efficiencies across the cohort.
• Serve as a liaison between departments, the Administrative Support Team (AST), and Dean’s Office leadership to facilitate communication and problem resolution.
• Assist with implementation of administrative initiatives, organizational changes, and service model enhancements.

Staff Supervision & Workforce Development (30%)

• Recruit, hire, onboard, train, supervise, and evaluate Administrative Assistant staff.
• Establish work assignments and allocate resources to ensure equitable workload distribution and service coverage.
• Conduct regular one-on-one meetings with staff to support performance, professional development, and service excellence.
• Manage employee performance, including coaching, corrective action, and recognition.
• Foster a collaborative team culture focused on continuous improvement, cross-training, and knowledge sharing.
• Develop onboarding and training materials for administrative support staff

Department Leadership Support & Consultation (20%)

• Maintain regular meetings with Department Chairs and departmental leadership to assess administrative support needs and priorities.
• Advise department leadership regarding administrative processes, procedures, and available resources.
• Coordinate administrative support for departmental initiatives, special projects, and operational activities.
• Assist in identifying and resolving operational issues affecting departmental
  effectiveness.

Program Planning, Assessment & Reporting (10%)

• Monitor administrative service operations and develop recommendations for
  improvement.
• Collect, analyze, and report operational metrics and workload data.
• Prepare reports and recommendations for Dean’s Office leadership regarding staffing, workload, and service needs.
• Participate in planning efforts related to shared services operations and administrative support strategy

General Administration (5%)

• Participate in meetings and committees related to administrative services and shared operations.
• Collaborate with other Program Support Supervisors and operational leaders to establish best practices.
• Perform other duties as assigned.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications:

• High School/GED AND five years of office or administrative support experience to include one year of experience as a lead or supervisor.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications:

• Bachelor’s degree and three years of progressively responsible administrative, program operations, or office management experience, including supervisory responsibilities; or equivalent combination of education and experience.
• Demonstrated experience of supervising staff and managing workload distribution.
• Experience developing and implementing operational procedures and process
  improvements.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience in higher education administration.
• Experience supporting multiple departments or units in a shared services environment.
• Experience with organizational change management and service delivery models.
• Experience using enterprise administrative systems and reporting tools.

Working Conditions

• This position is hybrid eligible with a maximum of two (2) days’ remote work following the first 90 days of employment. Work location is otherwise on main campus in Seattle, WA. Work hours are 8am-5pm, Monday – Friday.

Compensation, Benefits and Position Details

Pay Range Minimum:

$57,252.00 annual

Pay Range Maximum:

$76,992.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Supervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.