Associate Director, Client Success & Partnerships

World Education Services; Washington; On-site; USD 64,000 - 93,000; Full time

Job summary

World Education Services (WES) is seeking an Associate Director, Client Success for a full-time, on-site role based in Canada. You will lead client success initiatives, guide onboarding and engagement, and monitor satisfaction and retention metrics across institutional partners.

You will coach a client success team, set performance goals, and promote best practices in customer experience. The role involves analyzing client needs, resolving complex issues, developing strategies to increase value,

Qualifications

• Proven experience in Customer Retention and Account Management.
• Strong leadership with coaching and performance management.
• Strong strategic thinking, analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience in education, non-profit, or social impact sectors is a plus.
• Bachelor’s degree in business, communications, social sciences, or related field.
• Comfort working on-site in Canada and collaborating across teams.

Responsibilities

• Lead client success initiatives and ensure service delivery to partners.
• Oversee account management, onboarding, engagement, and retention metrics.
• Coach a client success team and set performance goals.
• Prepare reports and present insights to leadership.
• Develop scalable client success frameworks aligned with WES mission.

Skills

Customer success

Account management

Team leadership

Strategic thinking

Communication

Stakeholder engagement

Education/non-profit experience

Education

Bachelor’s degree in business, communications, social sciences, or related field

Job description

World Education Services (WES) is seeking an Associate Director, Client Success for a full-time, on-site role based in Canada. You will lead client success initiatives, guide onboarding and engagement, and monitor satisfaction and retention metrics across institutional partners.

You will coach a client success team, set performance goals, and promote best practices in customer experience. The role involves analyzing client needs, resolving complex issues, developing strategies to increase value,