Associate Director, Client Success

Freddie Mac; United States; Remote; USD 160,000 - 195,000; Full time

Job summary

An innovative company is seeking an Associate Director of Client Success to lead strategic public sector accounts and enhance customer satisfaction. This role requires a seasoned professional with a strong background in healthcare and a passion for client relationships. You will own the client lifecycle, working cross-functionally to drive member adoption and retention. The ideal candidate thrives in fast-paced environments and is adept at presenting value propositions to executive stakeholders. Join a collaborative and supportive culture where your contributions will directly impact client success and overall company growth.

Qualifications

• 7+ years in healthcare and customer success with proven track record.
• Strong communication and presentation skills required.

Responsibilities

• Lead public sector accounts with ownership of client lifecycle.
• Develop C-Suite relationships and strategic customer strategies.

Skills

Healthcare Management

Client Relationship Management

Communication Skills

Strategic Planning

Team Collaboration

Education

Bachelor's Degree

Master's Degree

Job description

About Hello Heart:

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke - the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol, and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association's Innovators' Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About the role:

Hello Heart has a strong mission to make our users healthy and deliver an exceptional customer experience. We have a new opportunity for an Associate Director, Client Success within our Client Success team. The ideal candidate has management consulting experience in the healthcare space and is an expert at building deep relationships with large, complex public sector clients.

With excellent communication skills, you will work cross-functionally with our internal customer success, business development, and sales teams.

Responsibilities:

• Lead Hello Heart's strategic public sector and employer accounts with end-to-end ownership of the client lifecycle, including, but not limited to, member adoption, account retention, and client satisfaction.
• Strong executive presence with the ability to present the Hello Heart value proposition.
• Partner with the growth team for all aspects of customer renewals, revenue retention, and growth.
• Create and execute all day-to-day operations to support driving revenue and client excellence.
• Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies.
• Provide an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers.
• Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member satisfaction.

Qualifications:

• 7+ years of applicable experience in healthcare/population health and customer success.
• Proven track record exceeding ARR goals and client satisfaction across a book of business.
• A strong team player who can work with multiple functions within the company, with the ability to effectively escalate to leadership matters that have a strategic impact.
• Strong preference for candidates currently in Texas and/or the states in the central time zone.
• Stellar written and verbal communication and presentation skills.
• Highly organized, able to multitask, and easily adaptable to change.
• Entrepreneurial, self-sufficient, and thrives in fast-paced environments.
• Willing to travel up to 40%.

The US base salary range for this full-time position is $160,000.00 to $195,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture—we look for people who are collaborative, creative, and courageous. For a glimpse of the fun things we do at Hello Heart, check out our Instagram page.