Associate Director, Client Services

Inizio Group; United States; On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health coverage

PTO

Job summary

ApotheCom is seeking an Associate Director, Client Services to lead account delivery and partner with clients across medical communications initiatives from strategy through flawless delivery.

You will oversee day-to-day activity, contribute to budgets and forecasts, and mentor a growing client services team while collaborating with Scientific Services, Meetings, and Creative/Digital to drive integrated medical education programs.

Qualifications

• 5+ years of experience in medical communications, with a strong focus on publications and client service.
• Bachelor of Science degree preferred.
• Experience with iEnvision.
• Proficient in Microsoft Word, Excel, PowerPoint, and digital collaboration tools.

Responsibilities

• Lead account delivery. Oversee day-to-day account activity and help ensure work is delivered on time, on budget, and aligned to strategy.
• Support financial performance. Contribute to proposals, budgets, forecasts, and performance reporting, while helping maintain strong account profitability.
• Build strong client relationships. Serve as a trusted partner to clients, anticipating needs and helping translate complex science into clear, compelling communications.
• Support and develop your team. Coach and mentor client services colleagues, encouraging collaboration, accountability, and professional growth.
• Collaborate cross-functionally. Work closely with Scientific Services, Meetings, and Creative/Digital teams to deliver integrated medical education initiatives.
• Identify opportunities. Help spot and develop new business opportunities within existing accounts and prospective partnerships.
• Stay informed. Maintain a strong understanding of the healthcare communications landscape, compliance standards, and best practices.
• Champion excellence. Uphold ApotheCom's commitment to scientific rigor, innovative thinking, and exceptional client service.

Job description

ApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs.

About the Role

At ApotheCom, we turn science into stories that make a difference. As an Associate Director, Client Services, you’ll play a key leadership role in shaping and delivering impactful scientific communications and publications that help clients inform, inspire, and advance understanding.

You’ll partner closely with clients and internal teams to oversee publications and medical communications initiatives from strategic planning through to flawless delivery. With a strong focus on quality, scientific integrity, and client partnership, you’ll help ensure every project is delivered to the highest standard.

Working alongside colleagues across Scientific Services, Meetings, and Creative/Digital, you’ll help bring bold ideas to life while supporting the continued growth and success of your accounts and teams.

What You’ll Be Doing

• Lead account delivery. Oversee day-to-day account activity and help ensure work is delivered on time, on budget, and aligned to strategy.
• Support financial performance. Contribute to proposals, budgets, forecasts, and performance reporting, while helping maintain strong account profitability.
• Build strong client relationships. Serve as a trusted partner to clients, anticipating needs and helping translate complex science into clear, compelling communications.
• Support and develop your team. Coach and mentor client services colleagues, encouraging collaboration, accountability, and professional growth.
• Collaborate cross-functionally. Work closely with Scientific Services, Meetings, and Creative/Digital teams to deliver integrated medical education initiatives.
• Identify opportunities. Help spot and develop new business opportunities within existing accounts and prospective partnerships.
• Stay informed. Maintain a strong understanding of the healthcare communications landscape, compliance standards, and best practices.
• Champion excellence. Uphold ApotheCom's commitment to scientific rigor, innovative thinking, and exceptional client service.

About You

• You’re a confident, collaborative leader with a strong background in medical communications. You enjoy working in fast-paced environments and are motivated by the opportunity to contribute to team success and client growth.
• Bachelor of Science degree preferred.
• 5+ years of experience in medical communications, with a strong focus on publications and client service.
• Experience with iEnvision.
• Experience supporting multiple accounts and contributing to financial and operational goals.
• Strong communication and relationship-building skills, with the ability to earn trust across teams and clients.
• Solid understanding of healthcare communications, publications planning, and the drug development process.
• Proficient in Microsoft Word, Excel, PowerPoint, and digital collaboration tools.
• Health coverage
• PTO

ApotheCom can offer an attractive rewards package, excellent training and development opportunities, a supportive and friendly environment and the opportunity to achieve your potential.

Our Pledge

At ApotheCom,we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

ApotheCom is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that's why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$95,000 - $120,000 USD