Associate Director, Client Services

www.bookjobs.com-jobboard; New York (NY); Hybrid; USD 85,000 - 90,000; Full time

Job summary

A leading publishing company seeks an Associate Director of Client Publisher Sales Operations and Business Analytics to enhance distribution strategies. This role involves working closely with distinguished publishers, driving improvements in inventory and sales operations. The ideal candidate will excel in analytical, organizational, and communication skills, contributing to a dynamic team environment.

Benefits

Generous paid time off

Health benefits, including PPO and EPO options

401(k) plan with discretionary matching

Employee discounts on books

Company-provided laptop

Qualifications

• Minimum of six years’ experience in distribution, sales operations, or inventory management.
• Experience with warehouse and distribution clients preferred.
• Advanced Excel skills including pivot tables and complex formulas.

Responsibilities

• Monitor sales activity and ensure optimal release and supply.
• Analyze sales data and manage inventory efficiently.
• Act as primary liaison between the warehouse and client publishers.

Skills

Analytical Skills

Organizational Skills

Communication Skills

Problem-Solving

Prioritization

Tools

Excel

Job description

Description: The Associate Director, Client Publisher Sales Operations and Business Analytics will support W. W. Norton's distribution clients with inventory management, sales operations, and warehouse operations. This role sits within the Client Services Department and involves extensive collaboration with the Trade Sales Department and our warehouse, National Book Company. The ideal candidate will possess the strategic leadership skills to conceptualize and implement continuous operational improvements that strengthen our distribution business, and will foster collegial and productive relationships with our client publishers.

The Associate Director helps bring to market hundreds of new titles per year in categories as varied as literary fiction, art, comics, cookbooks, nonfiction, mystery, poetry, and children's books. This dynamic and highly collaborative role involves working with all of our distinguished client publishers, which include New Directions, Fantagraphics, Thames & Hudson, Yale University Press, Harvard University Press, Akashic, The Experiment, Penzler, Abbeville, Tilbury House, and more.

The Associate Director, Client Publisher Inventory and Sales Operations reports to our Client Services Director and will be based in the New York office with a hybrid schedule.

Essential Job Responsibilities Include:

Inventory Management

Monitor sales activity of frontlist and backlist titles to ensure an optimal release and sufficient supplyKeep sales department informed of changes to the delivery date for key frontlist titles as well as the status of reprints and restocks for key backlist titles
Advise client publishers on, and implement, an inventory allocation strategy when stock is low or when stock needs to be held in reserve
In collaboration with the sales department, advise client publishers on our reprint recommendations based on sales demand
Work actively to reduce excess inventory in collaboration with our client publishers
Sales Operations

Generate sales and POS reports and analyze rates of sale and demand in all market channels
Track backorders against estimates and first-print quantities, as well as ongoing sales demand against on-hand inventory and on-order quantities, to ensure alignment and prevent inventory shortages
Communicate effectively with our client publishers about sales estimates and sales activity
Provide training and support in our sales reporting systems to maximize our client publishers’ utilization of the programs
Troubleshoot any operational or supply chain issues that impact sales
Warehouse Operations

Act as primary liaison between our warehouse and our client publishers
Create and document efficient workflows and processes for client distribution vis-à-vis warehouse operations
Advise client publishers on optimal release dates and laydown strategy and collaborate with the warehouse to see these efforts through
Collaborate with our warehouse to provide shipping quotes, ensure all inbound shipments abide by our receiving specifications, and manage any issues with hurt or delayed shipments

Please note: This job description is not designed to cover all activities required of the employee.

Requirements: Required Qualifications:

A minimum of six years’ experience in distribution, sales operations, or inventory management required
Experience working with a warehouse and distribution clients preferred
Advanced Excel skills required (including pivot tables, vlookups, and complex formulas)
Excellent analytical skills with the ability to glean meaningful insights from large amounts of data
Ability to prioritize and problem solve in a creative manner
Excellent written and verbal communication skills with the ability to communicate effectively with our broad range of client publishers
Excellent organizational and project management skills
Employment eligibility to work with W. W. Norton & Company in the U.S. is required
Must be able to work from Norton’s New York City headquarters

Compensation and Benefits*

Currently available benefits include:

Annual compensation for this position is $85,000-90,000. All salaries and salary ranges posted by Norton may vary depending on experience, skills, location, and like considerations.
Generous paid time off, paid holidays, and summer Friday afternoons beginning in July
Generous health benefits, including PPO and EPO medical insurance options, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, gym membership reimbursement, and more. Coverage for spouses, domestic partners, and dependent children is available.
Profit-Sharing and 401(k) benefit plan with discretionary contribution matching by employer
Disability and life insurances
FMLA, parental and other leave
Employee Assistance Program (for mental health, financial planning, and other needs)
Company-provided laptop
Employee discounts on Norton books
Limited matching of employee donations to eligible non-profit organizations
*All policies and benefits described are subject to change at any time.

Short Description: W. W. Norton & Company is the oldest & largest publishing house owned wholly by its employees. We are an equal opportunity employer.

Location: New York, NY

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