Associate Director, Career Education & Tech Strategy

Mercy University; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Mercy University in New York is seeking an Associate Director to lead career education programming, assessment, and technology tools across campuses and online. You will partner with the Career & Professional Development team and campus partners to design high-impact initiatives, deliver workshops, and support student readiness for internships, jobs, and graduate school.

This role also oversees the department's technology ecosystem, working with vendors and IT, maintaining documentation, and

Qualifications

• Bachelor's degree required.
• 3–6 years of relevant professional experience; career development, higher education, technology, counseling, student success, or related fields preferred.
• Strong interpersonal, written, and oral communication skills.
• Commitment to providing excellent, inclusive customer service.
• Demonstrated ability to work both independently and collaboratively.
• Highly organized, self-motivated, and detail-oriented.
• Strong problem-solving skills with the ability to manage multiple priorities in a dynamic environment.
• High level of proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, Teams, and Zoom.
• Super-user or admin experience with career services platforms and related technologies, such as Banner, Handshake, uConnect, Big Interview, Focus 2, or NACElink.
• Comfort learning, navigating, and supporting new technologies.
• Ability to effectively engage with a diverse student population and collaborate with faculty, staff, administrators, and external partners.
• Ability to work occasional evenings and weekends and travel between campuses as needed.

Responsibilities

• Design, deliver, assess, and improve career programming and student engagement.
• Provide career coaching to students and alumni one-on-one and in groups.
• Develop outreach and communications tailored to majors, interests, and industry trends.
• Oversee technology platforms and data reporting to improve engagement and outcomes.
• Lead departmental operations, staffing, and cross-campus coordination.

Skills

Communication skills

Organization & detail orientation

Problem-solving

Team collaboration

Time management

Education

Bachelor's degree required

Master's degree preferred

Tools

Banner

Handshake

uConnect

Big Interview

Focus 2

NACElink

Job description

Mercy University in New York is seeking an Associate Director to lead career education programming, assessment, and technology tools across campuses and online. You will partner with the Career & Professional Development team and campus partners to design high-impact initiatives, deliver workshops, and support student readiness for internships, jobs, and graduate school.

This role also oversees the department's technology ecosystem, working with vendors and IT, maintaining documentation, and