Associate Director-Call Center New Hire

Cricket Wireless LLC.; Orlando, Northern (FL, KY); Hybrid; USD 86,000 - 129,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Job summary

AT&T in Orlando, Florida is seeking an Associate Director-Call Center New Hire to lead onboarding, training, and nesting for new call center hires. This role focuses on proficiency, productivity, and smooth transitions to production, while managing engagement and career development for direct reports.

The ideal candidate will have a Bachelor’s degree and 5+ years of related experience, with a proven ability to supervise entry- and mid-level staff, coordinate Talent Acquisition partnerships, and

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related experience.

Responsibilities

• Onboarding and Training: guide new hires through onboarding, coordinate training and nesting.
• Employee Development: manage expectations, attendance, engagement, and skill transfers.
• Performance and Productivity: support ramp-up period to improve results and reduce attrition.
• Supervisory Responsibilities: oversee a team, address issues, and ensure transitions to production.
• Job Contribution: oversee day-to-day department operations and implement strategic plans.

Education

Bachelor’s degree (BS/BA) desired

Job description

## Associate Director-Call Center New HireApply: Office Worker (NOT Remote): Orlando, Florida: Full time: Posted Today: End Date: September 21, 2026 (6 days left to apply): R-116998**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.****Overall Purpose**: The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.**Key Responsibilities**: Typical tasks may include, but are not limited to, the following:* **Onboarding and Training**: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class.* **Employee Development**: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.* **Performance and Productivity**: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.* **Supervisory Responsibilities**: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.**Job Contribution**: Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. **Supervisor**: Yes**Education/Experience**: Bachelor’s degree (BS/BA) desired. 5+ years of related experience.Our Associate Director-Call Center New Hire jobs earn between $85,700.00 - $128,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**Joining our team comes with amazing perks and benefits:*** Medical/Dental/Vision coverage* 401(k) plan* Tuition reimbursement program* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)* Paid Parental Leave* Paid Caregiver Leave* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programs* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone**Weekly Hours:**40**Time Type:**Regular**Location:**Orlando, Florida**Salary Range:**$85,700.00 - $128,500.00 AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.