Associate Director, Business Development & Marketing Operations (Remote)

World Education Services; United States; Remote; USD 120,000 - 140,000; Full time

Job summary

World Education Services (WES) is hiring an Associate Director of Business Development & Marketing Operations for a remote, nationwide role in the United States. The position reports to the Senior Director and oversees Sales Operations, Marketing Operations, and Project Management functions to optimize processes and drive growth.

Responsibilities include leading Salesforce and marketing tech initiatives, developing governance models, and aligning cross-functional teams to executable plans.

Qualifications

• 8+ years of progressively responsible experience in sales operations, marketing operations, revenue operations, or related field.
• 3+ years of experience leading and developing teams.
• Experience managing Salesforce CRM and reporting environments.
• Experience with marketing automation platforms and system integrations.
• Strong project and portfolio management skills.
• Excellent analytical and problem-solving skills.
• Exceptional leadership, communication, stakeholder management.
• Ability to influence decisions across organization.
• Detail-oriented with focus on operational excellence and data governance.

Responsibilities

• Develop revenue operations vision and roadmap with senior leadership.
• Lead cross-functional initiatives across sales, marketing, product, IT, and operations.
• Oversee Salesforce and marketing tech adoption and governance.
• Build dashboards and reporting to enable data-driven decisions.
• Drive process automation and efficiency improvements.
• Coach and develop a team of three direct reports.

Skills

Leadership

Sales operations

Marketing operations

Data analysis

Stakeholder mgmt

Project management

Strategic thinking

Communication

Change management

Education

Bachelor’s degree in Business or related field

Master’s degree preferred

Tools

Salesforce

Marketing automation platforms

Dashboard tools

Job description

Title: AD, Business Development & Marketing Operations

Department: Business Development & Marketing

Reporting to: Senior Director, Business Development & Marketing

Compensation: $120K - $140K USD

Employment: Full-Time

Location: Uniter States - Remote, 15% Travel is required for meetings throughout the year.

Who we are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For over 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.

About the Opportunity:

The Associate Director, Business Development & Marketing Operations provides strategic leadership and operational oversight for the Business Development & Marketing organization. This role is responsible for driving operational excellence across sales and marketing functions by optimizing processes, enhancing organizational effectiveness, overseeing business systems, and leading strategic initiatives that support growth and organizational priorities. This role serves as a key advisor to senior Sales and Marketing leadership, creating functional alignment across sales, marketing, product, IT, production, customer service, communications and other key cross-functional teams in support of WES organizational strategies and sales and marketing revenue generating objectives. This role leads sales operations and marketing operations, as well as shepherding sales and marketing programs and projects forward in an efficient and effective manner. This includes ensuring strong execution and follow-through for key initiatives; strengthening alignment and coordination; and helping to analyze the best use of WES sales and marketing resources and capacity through a financial lens. This includes project management and strategic planning to help the team(s) stay focused, and efficiently execute and adapt, and prepare for the future. The AD will work collaboratively across internal teams and with external consultants and stakeholders, establishing deliverables, milestones, setting deadlines, adhering (or modifying, as needed) to deadlines; while advising and making clear and rational decisions. The Associate Director manages a team of three direct reports spanning Sales Operations, Marketing Operations, and Project Management functions.

Strategic Leadership & Operations:

• In support of broader organizational strategies and in partnership with the Senior Director, the Associate Director will develop the vision, goals, and roadmap for the Revenue Operations function.
• Work collaboratively with the Senior Director and leadership team to develop sales and marketing operations strategies, processes, and best practices to optimize business performance, improve organizational effectiveness, and drive scalability.
• Execute the strategies, processes and best practices in collaboration with the sales and marketing team.
• Support the Senior Director, Business Development & Marketing with planning, goal development, resource prioritization, organizational communications, and operational effectiveness.
• Co-Lead change management initiatives with the sales and marketing leaders and drive adoption of new processes, systems, and ways of working.
• Develop systems and governance models that provide transparency into priorities, timelines, resource allocation, turnaround times, and service-level agreements.
• Identify opportunities to improve the sales and marketing efficiency through automation, standardization, and process optimization.

Team Leadership:

• Lead, coach, and develop a team of three direct reports across Sales and Marketing Operations, and Project Management functions.
• Foster a collaborative, high-performing team environment that promotes accountability, innovation, continuous improvement, and professional development.
• Establish clear goals, performance expectations, and development plans for team members.
• Co-develop with the Senior Director, Business Development & Marketing with executive presentations, strategic communications, and meeting facilitation.
• Build strong partnerships across departments to ensure alignment and successful execution of organizational priorities.

Salesforce & Business Systems:

• Build out and drive the annual sales planning and performance-management cycle including adoption and continuous improvement of Salesforce functionality to support sales effectiveness, pipeline management, forecasting, reporting, and decision making.
• Serve as the Business Development and Marketing business owner for Salesforce and associated marketing technologies, setting priorities, defining business requirements, and ensuring that platforms support effective workflows, reporting, forecasting, and decision-making.
• Develop and maintain a multi-year technology and automation roadmap for Business Development and Marketing, in partnership with Product and Technology.
• Monitor user adoption and system effectiveness, addressing gaps through process changes, training, communication, and platform improvements.
• Synthesize performance data, operational insights, risks, and recommendations into clear decision materials for senior leadership and organizational governance forums.

Marketing Operations:

• Oversee the management and governance of marketing automation platforms and related marketing technologies.
• Ensure effective integration between marketing automation platforms, Salesforce CRM, and other business systems.
• Manage the design and implementation of business division initiatives related to lead management, lead scoring, attribution, audience segmentation, and campaign measurement.
• Oversee vendor relationships, contract renewals, and platform optimization efforts.
• Drive alignment between sales and marketing processes to improve lead conversion, reporting accuracy, and customer engagement.

Process / Project Management:

• Lead the planning, prioritization, governance, and execution of strategic projects across Business Development and Marketing.
• Collaborate with cross-functional stakeholders to develop and implement operational processes and best practices that improve efficiency and organizational performance.
• Establish project management standards, reporting structures, and governance frameworks to ensure on-time delivery and successful outcomes.
• Drive continuous improvement initiatives that streamline workflows, eliminate inefficiencies, and enhance team productivity.
• Oversee operational processes and controls that support the effective execution of sales and marketing activities.
• Maintain visibility into project status, risks, dependencies, and resource needs across the department portfolio.

Data & Analytics:

• Monitor and analyze sales, marketing, and operational performance metrics to evaluate effectiveness and support business objectives.
• Manage the annual sales planning and performance management cycle, and enhance Sales Operations fundamentals: planning, pipeline development, governance, forecasting, channel performance.
• In partnership with the Senior Director, manage the annual budgeting process for the department.
• Manage development of dashboards, reports, and performance measures that provide actionable insights to leadership.
• Champion a data-driven culture that supports informed decision-making and continuous improvement.
• Ensure that sales and marketing data practices comply with applicable privacy, consent, retention, security, and records-management requirements, and the necessary governance practices are in place for customer, prospect, partner, and campaign data, and reporting practices are consistent with organizational policies and applicable regulatory requirements.

Your Experience:

Required Skills and Experience

• Bachelor’s degree in business administration, Marketing, Operations Management, or a related field; Master’s degree preferred.
• 8+ years of progressively responsible experience in sales operations, marketing operations, revenue operations, commercial operations, or a closely related field, including experience leading complex cross-functional initiatives.
• 3+ years of experience leading and developing high-performing teams.
• Demonstrated experience managing cross-functional operational initiatives and strategic projects.
• Strong knowledge of sales operations, marketing operations, business process optimization, and organizational effectiveness.
• Proven experience managing Salesforce CRM, reporting environments, and related business technologies.
• Experience with marketing automation platforms and system integrations.
• Strong project and portfolio management skills with the ability to manage multiple priorities simultaneously.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Exceptional leadership, communication, presentation, and stakeholder management skills.
• Strong understanding of data governance, reporting, and performance measurement.
• Proven ability to influence decision-making across all levels of the organization.
• Detail-oriented with a focus on operational excellence, data integrity, and continuous improvement.
• Strategic thinker with the ability to align operational activities with business objectives and drive measurable results.
• Ability to thrive in a fast-paced and evolving environment.
• Continuous learning mindset with a commitment to innovation and best practices.
• Bring a can-do attitude and have a willingness to stretch up and down in their role as needs evolve.
• Able to work collaboratively with people of different backgrounds, experiences, communication styles, and cultures.
• Communicate efficiently and effectively with tact and diplomacy, with intention to drive action but also with compassion and understanding.
• Build informal working relationships, quickly establish credibility in new areas of work, and mobilize people at all levels towards collaborative goals.
• Strong commitment to WES's mission and values.
• This is a remote working role, and travel will be required for meetings throughout the year.

What We Offer:

Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.

• Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
• Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive