Associate Director, Boeing Customer Account Manager

Prattwhitney; Missouri; Hybrid; USD 157,000 - 299,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid time off

Flexible schedules

Employee assistance program

Parental leave

Holidays

Job summary

RTX, a leader in aerospace and defense, seeks an Associate Director, Customer Account Manager, to serve Boeing Defense, Space & Security as the primary liaison. Based near St.

Louis, MO, the role focuses on relationships, identifying opportunities, and growth, with travel and close coordination with Raytheon and Boeing teams. The candidate will lead efforts to secure orders, ensure customer satisfaction, and work with cross-functional groups to align policies with customer and company needs.

Qualifications

• Typically requires a University Degree in engineering, technology, or business administration/management and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and 10 years’ experience.
• Minimum 7 years’ experience working with or for Boeing Defense in program management, business development or engineering.

Responsibilities

• Grow share-of-wallet with Boeing Defense, Space and Security to expand Raytheon opportunities.
• Build customer intimacy to track satisfaction and needs from Raytheon.
• Guide and assist an indirect team in solving complex customer issues and relationships.
• Improve the customer service experience by owning escalated issues and resolving them.
• Ensure all customer requests are handled professionally and promptly.
• Collect and consolidate information on customer interactions and trends for future needs.
• Collaborate with internal functions to balance customer and organizational needs.
• Maintain continuous feedback to the customer on inquiries and information requests.

Skills

Customer relationship management

Negotiation

Communication

Program management

Business development

DoD industry knowledge

Education

University degree in engineering/tech/business

Advanced degree in related field

Job description

Date Posted: 2026-08-12 Country: United States of America Location: US-MO-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Secret - Current Security Clearance Status: Active and existing security clearance required on day 1

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

Raytheon is seeking an experienced Associate Director, Customer Account Manager, to serve as the primary liaison with Boeing Defense, Space & Security. Based in the St. Louis, Missouri area, this role focuses on building customer relationships, understanding priorities, identifying new opportunities, and driving growth. The Associate Director will lead efforts to secure orders, represent customer needs within Raytheon, and ensure satisfaction through proactive communication and improvement strategies. The candidate must be co-located with the customer to ensure timely engagement and responsiveness to emerging needs.

What You Will Do

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
• Build customer intimacy with Boeing Defense, Space and Security to keep a pulse on the customer and their satisfaction with and needs from Raytheon
• Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer
• Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
• Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
• Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information

35 - 45% domestic travel

Work Location: MO - St. Louis - Must reside within 50 miles of the customer’s site in St. Louis, MO for onsite engagements.

Qualifications

You Must Have

• Typically requires a University Degree in engineering, technology, or business administration/management and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and 10 years’ experience Minimum 7 years’ experience working with or for Boeing Defense in program management, business development or engineering to show evidence of a deep understanding and network established at Boeing. Network should include executives, program managers, supply chain and/or engineering.

Qualifications We Prefer

• We Prefer Department of Defense (DoD) related experience including solving, resolving and defusing situations with internal and external customers and resulting in outcomes that maintain mutually beneficial customer relations.
• Must be able to provide clear evidence of defense industry domain knowledge, pipeline creation and business growth.
• Experience working on F-15, Phantom Works, HVAA-P
• Strong business acumen with the ability to prioritize multiple deliverables
• Rigorous and well organized, excellent presentation skills, good negotiating skills and diplomacy
• Demonstrated ability to remain composed and decisive in a fast-paced environment

What We Offer

• medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
• Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Relocation assistance not available

Please consider the following role type definition as you apply for this role - Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories).

#LI-CC3# #LI-REMOTE As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.