Senior Product Analytics Lead: CDS Adoption & Engagement

Mass Digital Health; Waltham (MA); On-site; USD 129,000 - 226,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition assistance

Commuter benefits

Dental plans

Vision plans

Job summary

Wolters Kluwer Health's UpToDate CDS products rely on robust analytics to guide adoption and engagement. The Lead Product Analyst, CDS Adoption & Engagement, will define metrics, analyze usage patterns, and partner with Product, Engineering, Design, Analytics, Commercial, and Customer Success to turn data into actionable recommendations.

This role goes beyond reporting: you will query product usage data directly, build dashboards, and translate insights into improvements that drive clinician and

Qualifications

• 5+ years in product analytics, data analytics, business analytics, product operations, or a related role.
• Strong ability to write queries independently using SQL or comparable data-querying tools.
• Experience analyzing adoption, engagement, funnel metrics, click behavior, cohorts, segments, and usage patterns and generating insights that contribute to the product development strategy.
• Comfort working with event-level product telemetry, data models, and imperfect instrumentation.
• Ability to turn ambiguous product questions into structured analyses and actionable insights.
• Experience building dashboards, recurring reports, or self-serve product analytics views.
• Strong communication skills and ability to explain data clearly to non-technical stakeholders.
• Experience partnering closely with Product, Engineering, Design, Analytics, Commercial, or Customer Success teams.

Responsibilities

• Define and maintain adoption, engagement, funnel, and usage metrics for CDS products.
• Query product usage data to analyze clicks, actions, user journeys, drop-offs, cohorts, segments, and usage patterns.
• Analyze what users engage with, which interactions drive downstream action, and where workflows lose momentum.
• Build dashboards and recurring views that help product teams monitor product performance and user behavior.
• Partner with Product Managers to define success metrics for launches, pilots, MVPs, and experiments.
• Identify insights that inform roadmap priorities, UX improvements, content needs, commercialization, and adoption strategies.
• Help improve instrumentation and metric definitions so teams can rely on consistent, high-quality product data.
• Translate analysis into clear recommendations for product, leadership, commercial, and customer-facing teams.

Skills

SQL

Data analysis

Product analytics

Dashboards

Tools

Tableau

Looker

Job description

Wolters Kluwer Health's UpToDate CDS products rely on robust analytics to guide adoption and engagement. The Lead Product Analyst, CDS Adoption & Engagement, will define metrics, analyze usage patterns, and partner with Product, Engineering, Design, Analytics, Commercial, and Customer Success to turn data into actionable recommendations.

This role goes beyond reporting: you will query product usage data directly, build dashboards, and translate insights into improvements that drive clinician and