Associate Director, Admissions Systems and Technology

Old Dominion University; Norfolk, Northern (VA, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Remote work

Job summary

Old Dominion University seeks an Associate Director, Admissions Systems and Technology to drive strategy for admission technology, including application management, SIS, and CRM platforms. This role reports to the Director of Admissions Operations and leads system integrations, data integrity, and efficiency initiatives.

The successful candidate will supervise technology staff, manage testing and training, and partner with campus stakeholders to streamline workflows across enrollment operations.

Qualifications

• Bachelor’s degree in a relevant field with 2 years of related work experience OR 4 years with equivalent experience.
• Experience with CRM systems (Salesforce, Slate, Ellucian CRM).
• Experience with SIS systems (Banner, PeopleSoft).
• Strong analytical, problem-solving and project-management skills.
• Ability to communicate technical concepts to non-technical audiences.
• Experience supervising a team.

Responsibilities

• Provide strategic leadership for admission technology systems and oversee enrollment management tools.
• Oversee technical projects, system enhancements, integrations, and data integrity.
• Lead staff, manage issue resolution, and ensure training and documentation.
• Ensure adoption of systems supporting enrollment operations.

Skills

CRM experience

SIS experience

Analytical skills

Problem-solving

Project management

Communication skills

Team supervision

Education

Bachelor’s degree in a relevant field

Master’s degree preferred

Tools

Salesforce/Slate/Ellucian CRM

Banner/PeopleSoft

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

Associate Director, Admissions Systems and Technology

Job Summary

Reporting to the Director of Admissions Operations, the Associate Director provides strategic leadership for admission technology systems, serving as the functional lead for enrollment management systems including application management tools, student information systems (Banner or similar), CRM platforms (Salesforce or similar) and Axiom processes.

Oversees technical projects, system enhancements, integrations, and data integrity initiatives while partnering with campus stakeholders to improve efficiency and streamline workflows. Supervises technology staff, manages issue resolution and testing, and ensures effective training, documentation, and adoption of systems that support enrollment operations.
Salary for this role will be $80,000, non‑negotiable.

Position Type

FullTime

Type of Recruitment

General Public

Minimum Qualifications

Education: A bachelor’s degree in a relevant field (e.g., information systems, computer science, business administration, higher education) with 2 years of relevant work experience OR a combination of education, training and at least 4 years of relevant work experience.

• Considerable experience with CRM systems (e.g., Salesforce, Slate, Ellucian CRM )
• Considerable experience with SIS systems (e.g., Banner, PeopleSoft)
• Comprehensive analytical, problem‑solving, and project‑management skills
• Demonstrated ability to communicate technical concepts to non‑technical audiences
• Considerable experience supervising a team.

Preferred Qualifications

• A Master’s Degree in a relevant field (e.g., information systems, computer science, business administration, higher education) with 2 years of relevant work experience OR a Bachelor’s degree with at least 4 years of relevant work experience

Conditions of Employment

This is a remote position, requiring a traditional 40‑hour work week. Computer equipment will be supplied for remote work; high‑speed internet is the responsibility of the employee.

• The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.
• Many of our operations can and should continue as usual, even when the main physical campus is closed.
• Therefore, all division employees with an approved telework agreement are generally expected to work during official University closures.

Should travel be required, budgetary constraints may limit where the successful candidate can reside. In addition, existing payroll limitations on locations a remote employee may work from could limit the selection of the final candidate.

Job Open Date

09/22/2026

Open Until Filled

No

Application Review Date

09/25/2026

Job Close Date

10/12/2026

Criminal Background Check

The final candidate is required to complete a criminal history check.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Old Dominion University, located in Norfolk, is Virginia’s forward‑focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia’s economy.

Required Documents

• Resume
• Cover Letter/Letter of Application

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have experience in using a Customer Relations Management (CRM) tool?
  • Yes
  • No
• * Do you have experience managing in remote/online environment, using video conferencing platforms, MS Teams, CRM, and similar ?
  • Yes
  • No (disqualifying)

If you have questions: Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Culture at [phone] or [e-mail]. Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail].